Claims Advisor

14 hours ago

Auckland City, New Zealand Zurich Insurance Full time

**A new adventure awaits**

At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**Let’s create a brighter future together, let’s make a difference**

We have 2x Claims Advisor - Motor, positions (1x 10 month contract, 1x permanent) within our General Insurance, Motor Claims function.
- Reporting to the Motor Claims Manager, you will manage and resolve allocated claims to the best advantage for the company whilst maintaining a standard of fairness to claimants, and compliance within management procedures, standards and values.
- Comply with all regulatory, industry and organisational standards pertaining to this position by following set procedures and processes.
- Follow all systems and processes that are designed to record and report regulatory, industry and organisational breaches, in particular breaches of standards prescribed by the Zurich Risk Policy Manual.
- To provide a level of service that matches or exceeds the minimum service standards by taking a flexible and pro-active approach towards satisfying our clients without compromising the position of Zurich as the insurer.
- Maintain a professional, consistent approach towards all claims, whilst operating within the authority levels and procedural guidelines of the business unit.

**Important to your success - let's grow together**
- Experience in Claims handling (preferably Motor Claims)
- Knowledge and understanding of relevant legislation.
- Word and Excel to an intermediate level of proficiency
- Ability to provide high quality service to external & internal stakeholders.

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be, but here are just a few:

- Zurich NZ has been named “Top Insurance Workplace” four years running.
- Winner - HRD Magazine “Employer of Choice Award” 2021
- Insurance Business - Women in Insurance “Employer of the Year” - 2019

Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.

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