Nz Call Centre Advisor

3 days ago

Auckland City, New Zealand Youi Pty Ltd Full time

**Why Youi**:
Do you want to work from the comfort of your own home?

Are you comfortable navigating yourself around a keyboard and a computer? Do you enjoy helping people? We are looking for Kiwis that love working in a team environment, that have great energy levels and enjoy having good conversations with customers.

Youi Insurance is an award winning, values based Australian general insurer that prides itself on putting its customers first. We boast a smart, driven, and enthusiastic Customer Service team, with a fun and collaborative culture that places a huge emphasis on employee wellbeing and first-rate customer service. We provide a strong foundation for learning and development within the business, and as you continue to develop your skills, you will continue to be challenged every day. With innovation and sustainability at the forefront of our vision, we always aim to maintain our value of Awesome Service and are now looking for keen individuals to join our tight knit customer service team.

**The roles we have available are**:
**Claims Lodgement Advisor**
- Help our customers in their time of need with the lodgement process of claims
- Problem solving on a daily basis to reach the right outcome for our clients and Youi
- Be a direct point of contact for customers, service providers and our assessing team to ensure the smooth processing of each claim
- Act in accordance with legislative and company requirements at all times
- Use your passion for customer service and your exceptional communication skills to ensure your Youi clients have a positive and memorable claims experience.

**Inbound Sales Advisor**
- Sell the benefits of our products - no cold calling
- Listen to customer needs and identify opportunities
- Deliver awesome service to each and every customer you speak with

**What do you need to apply?**
- A passion for providing an exceptional customer experience
- Outstanding verbal, written and electronic communication skills
- Demonstrated ability to problem solve with customers
- The drive to excel
- Adaptability and willingness to learn
- Confidence and a positive attitude
- Have a passion for helping people
- Fast and stable internet (VDSL/Fibre)

**What will you get in return?**
- Great team environment
- Salary + an incentive component
- Fully paid induction training + ongoing development opportunities
- Fun & collaborative culture
- Work from home
- Strong foundation for learning and development

For a career that’s great from day one and gives you plenty of opportunities for growth, choose Youi. If you are ready to begin your career with us, please.

**Recruitment Experience**

There are three stages to the recruitment of this role:
**2.Chat Interview** you will then be invited to complete a chat based interview, where you will be asked behavioural interview questions (similar to a face to face interview) taking you about 20-25 minutes to complete.

**3.Assesment Centre** if successful, you will be invited to a virtual group interview which takes about 2 hours. You'll learn more about the role and company and go through some group and one on one activities.

For a career that’s great from Day One and gives you plenty of opportunities for growth, choose Youi. If you are ready to begin your career with us, please.

Training starts 9th of January.

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