Senior Advisor, Sensitive Claims

Permanent
- Wellington-based, but option to work from elsewhere provided you are able to travel to Wellington at least monthly

Help shape the future of Education
He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga
We work to shape an education system that delivers equitable and excellent outcomes
At Te Tāhuhu o te Mātauranga | Ministry of Education, we work to provide services and support nationally, regionally and locally to the education sector, and in some cases, directly to ākonga and whānau.
We help shape the policies, settings and performance of the education system for early learning, schooling and tertiary. We do this by building relationships and understanding the needs of those who receive our services.
We are making significant changes to how we deliver our mahi by
- Taking practical action to give effect to te Tiriti o Waitangi.
- Giving priority to regional and local voice.
- Delivering greater responsiveness, accessibility and integrated services and support.
- Improving feedback loops and information flows.

Our organisation is made up of talented and committed people across Aotearoa from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for every child, young person and adult student in our education system.
About our group and team
Te Mahau | Te Pae Aronui (Operations & Integration) use information, insights and service design functions to help the three Te Mahau frontline groups design and deliver services for our sector. Find out more about Te Pae Aronui here.
Te Pae Aronui was established as part of a wider change to provide the education sector with support and services that are more locally responsive, more accessible, and more integrated.
Te Pae Aronui provides the service design, data insights, regulation, learning and other support our three frontline Te Mahau regional teams rely on to support educators, ākonga, whanau and communities.
Mō tēnei tūranga | About this role
The Sensitive Claims team manage an alternative dispute resolution process to support the early resolution of abuse claims lodged against the Ministry.
The Senior Advisor, Sensitive Claims (Triage) supports this work by leading the intake process for newly received sensitive claims. They will review new claims to determine if they are eligible for our process, as well as support processes to refer claims to third parties, where appropriate and in accordance with relevant legislation and court orders. This may include searching for, and reviewing, historical records and checking for information across various databases.
Please note there is further information in the attached Job Description.
Mōhou ake | About you
You will have a relevant tertiary qualification or equivalent experience, knowledge about Machinery of Government and experience navigating complex legal requirements to achieve desired outcomes.

**You will also offer the following**:

- A legal qualification and/or experience working in a legal or regulatory context.
- Excellent written and verbal communication skills.
- Ability to have challenging conversations while maintaining empathy and aroha and a customer service focus.
- Sound advisory skills - you can provide advice that is clear, assists in decision-making and is consistent with previous recommendations.
- Understanding of the principles of te Tiriti o Waitangi and the ability to reflect these in your mahi.
- Experience working in the public sector would be beneficial.
- Ability to establish and maintain positive working relationships with a wide range of people.
- Strong analysis skills, including the ability to analyse and extract relevant information from a large amount of documentation. Excellent attention to detail.
- Ability to handle sensitive information with the utmost discretion.
- High level of computer literacy and Microsoft Office capability.
- Effective time management and organisational skills. Works at pace without compromising quality.
- Flexible, adaptable and pragmatic.
- Strong service delivery ethic and the ability to consider issues relating to sensitive claims with empathy and aroha.

Kua rite koe mō tēnei mahi? | Are you ready to make a difference?
We want to provide flexible working environments where everyone feels relevant, valued and supported. So, if working from home and/or having a flexible start and finish to the day will help with this, we can usually make it happen. We'd love to hear what this might look like for you, so feel free to outline this in your Cover Letter.

**In your cover letter we'd like to know**:

- about you, your values, your whakapapa
- your interest and motivations for this role
- the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organisation.

The Ministry encourages all employees to be fully vaccinated although currently this i