Front Office Duty Manager

**About The Role - Te mahi**

We are looking for an enthusiastic Front Office Duty Manager who knows how to get the best out of their team and lead from the front by setting and providing the highest levels of customer service. To be successful, you will have experience in a similar role, a passion for exceeding guests' expectations, demonstrated operational leadership and organization skills, and a passion for manaakitanga - providing great hospitality.

The primary objectives of this role are to oversee operational matters relating to the hotel, deliver exceptional guest experience, problem solving in a timely manner and provide outstanding customer service.

This is a permanent, full-time role based at Sudima Christchurch Airport. The payrate for this role is $30.00 per hour with a guaranteed minimum of 32 hours per week. (This is a rotating roster and includes weekend shifts, and some graveyard shifts).

**Responsibilities | Ngā haepapa**
- Manage the hotel whilst on shift and when senior managers are not present
- Ensure all complaints are dealt with appropriately
- Ensure a smooth check in and check out process whilst on shift and ensure VIP guests are acknowledged appropriately
- Attend to any emergency situations including security, maintenance, fire or evacuation
- Communicate professionally and effectively with all hotel departments, teams, senior leadership and external stakeholders
- Ensure Health, Safety and Hygiene Standards are being met and reported as per policy

**Requirements**:

- Currently holding a valid Managers Certificate
- NZQF Diploma (ANZSCO Skill Level 2).
- OR at least three years of relevant experience
- Professional personal presentation and work ethic
- Willing to work flexible hours as required
- Ability to prioritize, work to deadlines and remain composed under pressure
- Great communicator both with external stakeholders and your team.
- Willing to go the extra mile for our guest to ensure they make the most of their stay
- Committed to continuing professional development
- Full Drivers License Valid Right to Work in NZ

**Benefits**

**He kura te tangata - We are all valued
**As an employer of choice,** we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too
- Wellbeing programme including Health insurance discounts
- Excellent reward & recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Life insurance cover after successful probation period

Interested applicants must have work eligibility rights for New Zealand and be able to relocate to Christchurch.

**Who We Are - Ko Wai Mātou**

Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

**_
E manawanui ana tātou - We care_**

**_ Ka mahi tahi tātou - We work together_**

**_ Ka whai tātou i te tika - We do the right thing_