Client Support Agent
5 days ago
Job Ad
As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to engage with our impressive client base and provide an incredible customer experience every day. In this position, you will be the point of contact for a broad variety of customers, assisting with a wide range of questions and technical issues. This role specifically relates to our people presence product. MRI Software will rely on you to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.
It is not necessary, however, if you have experience with the following Salesforce Client Support Console or Zendesk it will be advantageous.
**Responsibilities**:
- Escalating cases, requests, and incidents to the relevant staff as needed.
- Full ownership over your work, ensuring customers receive timely, quality resolutions.
- Additional duties may be required as the role allows or as the business needs.
Skills & Requirements:
- Exceptional at frontline and/or customer support activities.
- Two or more years of experience in a frontline or customer support role.
- Proven troubleshooting skills.
- Strong organization and time management skills with the ability to self-manage.
- Professional communication skills with the ability to talk to customers at all different levels.
About the business
- Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3500 team members to support our clients and their unique needs _
- MRI is proud to be an Equal Employment Opportunity employer._
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