Product Manager, Billing and Subscription Integrations

IDEXX is seeking a passionate Product Manager to own the roadmap for billing and subscription-management integrations that power pricing, quoting, invoicing, and revenue operations. This role is critical to our SaaS transformation and focuses on self-service, automation, and eliminating manual remediation steps across the quote-to-cash lifecycle.
This role will be based hybrid onsite in our Auckland office. We are onsite 3 days per week, remote one.
You’ll collaborate with our Business Services Team, Finance, PMO and Revenue Operations Team to deliver scalable, reliable solutions using the VetSoft billing platform, SAP, Salesforce (SFDC), Snowflake, Tableau, and Chargebee. What you will do
**Drive automation**: Replace manual billing processes with automated workflows and error handling.
**Enable self-service**: Build tools and integrations that allow internal teams to manage subscriptions and billing without engineering intervention.
**Remove friction**: Identify and eliminate manual remediation steps in billing and subscription lifecycle management.
Define requirements and acceptance criteria for integrations between SFDC, Chargebee, and SAP.
Partner with engineering to design resilient, auditable integrations and data flows.
Collaborate cross-functionally with Business Services Team, Finance, PMO and Revenue Operations Team to align on priorities and outcomes.
**Measure success**: Track KPIs such as automation coverage, reduction in manual steps, invoice accuracy, and subscription sync health. What success looks like
Internal teams can manage billing and subscription changes without engineering support.
New pricing models launched without disruption, supported by clear operational playbooks.
Manual remediation steps reduced significantly or eliminated.
Automated workflows handle common errors and edge cases reliably.
Accurate, timely billing with mínimal exceptions.
Sales and Deal Desk report fewer blockers and faster time to quote and contract.
Audit and compliance reviews pass with mínimal findings. You’ll be great at this if you have
4 to 6 years in Product Management or related roles.
Familiarity with billing and subscription systems (SAP, SFDC, Chargebee).
Experience with automation and process improvement.
Strong communication and stakeholder management skills.
Comfort working in agile environments and writing clear user stories.
**What you can expect from us**:
Salary of 135-150k
Open style office space with plenty of room for you to grow
Dog friendly office
Free onsite gym
Health insurance
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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