Operations Support Officer

1 week ago


Wellington City, New Zealand New Zealand Government Full time

About the role | Mō tēnei tūranga mahi
The Operations Support Officer role is a fast-paced, frontline role which is vital to the Electoral Commission. This role is responsible for providing timely, efficient, and quality support to the Enrolment Processing and Community Engagement teams, and members of the public who make enrolment related enquiries directly to the Electoral Commission, or that are escalated to the Commission from its call centre provider.
About you | Mōhou ake
To be successful in this busy role, you will be the kind of person who enjoys working as part of a team in a demanding environment. You will have a customer focus background, be comfortable talking with customers over the phone and be able to able to prioritise your work.
What you'll be doing | He aha tāu e mahi ana
- Public enquiries
- Relationship Management
- Customer service
- Project support

What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū
- Strong written and verbal communication skills
- Relationship management skills and ability to work in a team
- High level of computer skills in packages beyond MS Word
- High level of flexibility and ability to multi-task
- Problem analysis skills and good judgement

About the Electoral Commission | Te Kaitiaki Take Kōwhiri
The Electoral Commission wants every New Zealander to trust, value and take part in parliamentary elections.
Here's your chance to contribute to New Zealand's democracy as part of a small team of electoral experts who design, build and implement processes and systems for Parliamentary elections and referenda. It's an exciting and varied role within a team which is committed, supportive and hands-on.
Why join the Electoral Commission?
What's next? | He aha e whai ake nei
You must be legally allowed to work in New Zealand.
All new employees are encouraged to be fully vaccinated against COVID-19. You may disclose your vaccination status to your manager on a voluntary basis.



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