Cx Designer

2 weeks ago

Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

What You'll Be Doing | Mō te Tūranga

We’re looking for a Customer Experience (CX) Designer to join our team. In this role, you'll play a key part in improving customer interactions across the entire journey. Reporting to the CX Product Manager, you'll work to optimise every touchpoint, ensuring that every interaction our Members and customers have with the organisation is seamless and positive.

Your day-to-day responsibilities will include:
- Create design artifacts like customer journey maps, user flows, mock-ups, and prototypes to define the ideal customer experience.-
- Identify improvement opportunities using human-centred design methods and develop key deliverables such as Service Blueprints.-
- Present findings and recommendations through clear design artifacts and storytelling to align stakeholders.-
- Support the experience design process from ideation to final delivery.-
- Collaborate with teams like UX Designers and Process Analysts to integrate customer experience principles into product and service delivery.- About You | Mōu- You have 3+ years of experience in human-centred design, supporting projects with cross-functional teams. You’re skilled in creating design artifacts like customer journey maps, service blueprints, and behavioural maps.-
- You have a customer-focused mindset and an ability to adapt to different needs.You can manage multiple projects, prioritise tasks, and meet deadlines.-
- You’re a team player, collaborative, and have strong organisational and interpersonal skills.- If you're excited about designing exceptional customer experiences, we’d love to hear from youWhat We Offer | Ngā āhuatanga kei a mātou-
- Free AA Membership for you and your whānau-
- NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver-
- A day off for your birthday-
- Hybrid working arrangement-
- Discounted insurance Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

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