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Customer Experience

3 weeks ago

Auckland City, New Zealand Chorus NZ Limited Full time

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering Aotearoa’s digital future with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose; connecting Aotearoa so that we can all live, work, learn and play.

**Te** Momo **Tūranga** | Contract**: Permanent

**Te** Wāhi |Where**: Auckland

**Te** **Pūtake** | Why **we’re** hiring**: Due to internal mobility, this opportunity has become available

***

**Te** **Whiwhinga** Mahi| The Opportunity**

Join Chorus, where we put the customer experience at the heart of everything we do. As part of our growing and high-performing Experience Design team, we’re seeking a Customer Experience (CX) Designer to help us shape and design services that deliver exceptional experiences for our customers.

Reporting to the Head of Experience Design, you’ll be a part of a team that will support the next phase of maturity in our experience design practice within an Agile work environment. This is a key role and will make a significant difference to our organisation.

Your days will look something like this:

- Supporting facilitation of design sprints and workshops, including research and customer testing
- Supporting development of data driven customer journey maps / service design blueprints and personas to visualise our services and experiences in a way that is easy to understand
- Distilling business and customers needs into digestible components for design and development teams
- Engaging with our customers and partners to drive true collaboration across the end to end experience
- Understanding our customers deeply, becoming a customer champion for Chorus
- Contributing to and advocating for our design practice for Chorus to drive customer focused design into our ways of working, including best practice frameworks, tools, processes and resources for the business to use.

**Ō **Wheako**, ō **Pūkenga** | Your Experience**

To be successful in this role, you will have likely worked in Service Design or Customer Experience Design within an organisation with existing experience in journey mapping, user research techniques, and understanding and defining system and process flows. You have great interpersonal skills and are comfortable with interacting, collaborating and facilitating conversations across a range of audiences.

We look for capability and welcome and embrace endless potential. That means we're still interested in hearing from you, even if you don't tick every single one of the boxes above. So, what are you waiting for? Show us what you’ve got.

**Mō** **mātou** | About us**

It’s all about our culture, our people say it’s one of the best around. We’re proud of that. With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

We are on an exciting journey of becoming a more adaptive organisation in the way we are structured and the way we work so your growth mindset, curiosity and enthusiasm to learn will make you feel right at home.

**Nōu** **te** **mana |** Work your way