Operations Specialist

4 days ago

Auckland City, New Zealand Kotahi Logistics Full time

We are seeking an Operations Specialist to deliver world class operations management to our customers as part of the Kotahi Operations Team.

This is a full time, fixed-term role to the end of August 2025.

In this role you will:

- Manage the overall operational outcomes for our produce portfolio supporting our customers end to end delivery of goods into market.
- Manage the day-to-day execution of booking requests, equipment and transport, proactively identifying potential issues, resolving efficiently, and communicating to the appropriate internal and external stakeholders.
- Develop and manage operational relationships with customers, carriers, transport providers and other key stakeholders to ensure seamless transaction of equipment supply & bookings.
- Review customer requested order constraints, setting as appropriate and aligned to solution.
- Assign all orders within customer SLAs and at the lowest cost to the orderbook, accounting for strategic commitments and supply chain realities.
- Complete customer-initiated changes
- Manage every customer order against key event milestones and planned dates, take necessary action to keep the delivery/order on plan.Actively work to reduce customer requested order constraints, working closely with Account Managers to adjust solutions and increase no-touch order processing.
- You'll bring the following skills and experience:

- Good ability to build genuine relationships with internal and external stakeholders, with a focus on leveraging these to achieve improved outcomes for all parties.
- Communicates with influence, tailoring messages to suit the audience, and uses a range of influencing techniques to build support. Addresses issues clearly and credibly and handles challenging questions confidently and constructively.
- Strong time management, administration and organisational skills.
- Systems savvy and able to analyse and solve data discrepancies between different sources
- A self-starter who will use their initiative with a problem-solving focus.
- Ability to identify opportunities for improvement with a focus on improving customer outcomes.
- Excellent data analysis skills, with a focus on identifying & articulating trends to various audiences.
- Demonstrated capacity to manage and prioritise conflicting tasks and deadlines.
- Knowledge of supply chain processes and shipment planning and execution.Knowledge of container equipment, sea freight or equipment management processes preferred but not essential.

Please note we can only consider you for this role if you are legally entitled to work in New Zealand.

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