Service Desk Team Member

2 weeks ago

Wellington City, New Zealand The Warehouse Full time

Company Description

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

The Warehouse stores or ‘red sheds’ are a kiwi household name, with a presence in virtually every kiwi home and community. By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us.

**Job Description**:
This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice, to processing returns, exchanges, refunds, and transfers. You'll also provide support to our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Additionally, you'll help supervise and support the Checkout area as needed, ensuring that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. If you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities, then we want to hear from you

**Hours of work are**:

- Sunday - Thursday 4pm - 12:30am
- Please note you must be aged over 16 to be eligible for this role due to the requirement of working past 10pm._

**Qualifications**:
Ideally you will have:

- Previous experience in retail, hospitality or a customer facing role
- A positive, can-do attitude
- Strong attention to detail
- The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

What can The Warehouse offer you?
- Warehouse Group discount card (including Noel Leeming, Torpedo7, 1-Day deals, and 15% off at The Warehouse and Warehouse Stationery)
- A paid day off on your birthday
- Continuous training and development
- Career progression - a great steppingstone into other internal opportunities
- Wellness and discretionary leave
- Plus loads more

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