Service Desk Team Member

2 weeks ago

Auckland City, New Zealand The Warehouse Full time

Company Description

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

The Warehouse stores or ‘red sheds’ are a kiwi household name, with a presence in virtually every kiwi home and community. By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us.

**Job Description**:
This is a busy varied role and a strong match for someone who gets what good customer service looks and feels like.

You will be based in-store at our customer service desk, and your role focuses on helping customers. This could vary from: assisting our customers with their inquiries, right through to processing returns, exchanges, refunds and transfers. Alongside, you will support Loss Prevention with security assistance and help support and supervise the Checkout area as needed.

**Hours of work are**:

- Saturday - 1pm - 9:30pm

**Qualifications**:
Your ability to think and act quickly on your feet, excellent communication skills and team player approach will be key to your success.

Our wish list also includes:

- Previous experience in retail, hospitality or a customer facing role
- Experience with POS systems
- A positive, can-do attitude
- Strong attention to detail
- The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

What can we offer you as a TWG team member?
- A team discount card across our brands
- A paid day off on your birthday
- Continuous training and development
- Career progression - a great steppingstone into other internal opportunities
- Wellness and discretionary leave

At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions. Keen? Stop reading and start applying This really could be that right next role to accelerate your customer service skills.

  • Service Desk Team Member

    2 weeks ago

    Napier City, Hawke's Bay, New Zealand The Warehouse Group Full time NZ$45,000 - NZ$55,000 per year

    Company DescriptionKo wai mātou – Who we areThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of...

  • Service Desk Team Member

    2 weeks ago

    Napier City, Hawke's Bay, New Zealand The Warehouse Full time NZ$45,000 - NZ$75,000 per year

    locationNapier, Hawke's Bay Region, New ZealandcategoryIn-StoreTypeFull-timePosted: Oct 13th 2025Company DescriptionKo wai mātou – Who we areThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we're always working to...

  • Service Desk Team Leader

    2 weeks ago

    Auckland City, New Zealand DDS IT Full time

    **Introduction**: Do you want to work for a New Zealand owned business that is all about people and getting things done in a collaborative, fun environment? Then come join our team and share your IT managed services sales DNA with some of NZ’s leading brands. About DDS IT Our culture starts and ends with our people. We are a successful IT Services...

  • Service Desk Team Lead

    7 days ago

    Auckland City, New Zealand HAYS Full time

    Lead an enthusiastic service desk team at an enterprise organisation that supports over 5000 users! **Your new company** Well-known large organisation operating in the Financial sector working in implementing innovative solutions to improve customer's experience. They are proud of being a market leader and offer the opportunity to work with advanced systems...

  • Service Desk Team Member

    2 weeks ago

    Auckland City, New Zealand The Warehouse Full time

    **Company Description** The Warehouse stores or ‘Red sheds’ are a kiwi household name, with a presence in virtually every kiwi home and community. By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us. This exciting and...

  • Service Desk Team Member

    2 weeks ago

    Auckland City, New Zealand The Warehouse Full time

    Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number...

  • Service Desk Team Member

    2 weeks ago

    Auckland City, New Zealand The Warehouse Full time

    **Company Description** The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing...

  • Service Desk Analyst

    1 week ago

    Auckland City, New Zealand DDS IT Full time

    **Introduction**: We need an exceptional Rockstar! We have a number of open roles for Service Desk Analyst/Engineers for both Permanent and Independent Contractor engagement! Work with a high performing team of Service Desk Engineers Remote first workplace Great Company culture About DDS IT Our culture starts and ends with our people. We are a...

  • Service Desk Team Member

    3 days ago

    Auckland City, New Zealand The Warehouse Full time

    Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number...

  • Service Desk Manager

    1 week ago

    Auckland City, New Zealand Goodman Fielder Full time

    Join A leading FMCG Company in a period of Growth - Lead a small team focussed on delivering exceptional customer service - Bring your 2 + Years experience within Service Desk Management role At Goodman Fielder our purpose is Making everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put...