Service Repair Technician

3 days ago


Onehunga, New Zealand Techtronic Industries (TTI) Full time

**What we do**

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI.

**About the role**
**To effectively diagnose and repair returned product in accordance with the company manufacturers warranty and ACCC regulations to support best in class customer experience.
Duties
Dismantling and reassembling product to make a diagnosis

Delivering quality repairs within a timely manner
Continuously improving the warranty and service processes looking for ways to streamline where possible
Monitor repair trends and identify stock and spare parts requirements

Ensure compliance with all TTI WHS and company procedures
Ensure your activities comply with relevant acts, legal demands and ethical standards.

**Skills & experience**
**Minimum of 2 years AC / DC tool repair experience
Restricted electrical license or appliance electrical testing licence an advantage, but not essential
A strong technical aptitude with problem solving skills
Ability to work to set KPI’s and self-manage time
Excellent personal presentation and time management skills
Strong interpersonal skills and computer skills


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