Housekeeping Team Leader/relief Supervisor

**Company Description**
Are you ready to be part of something bold, stylish, and truly different?

**TRIBE Auckland Fort Street** is not just a hotel, it’s a movement. With **60 design-forward rooms** and a vibe that celebrates creativity, authenticity, and innovation, TRIBE is redefining hospitality in the heart of Auckland’s CBD.

Located just a **5-minute walk from Britomart’s transport hub and ferries**, TRIBE is surrounded by the city’s best. From **Britomart’s chic shopping and dining** to the buzz of **Commercial Bay, Viaduct Harbour, and Wynyard Quarter**. It’s where **style meets substance**, and where every moment is designed to inspire.

**TRIBE Auckland Fort Street (Opening October 2025)**

**If you got vibe, join the TRIBE family**
- Lead by example in the daily cleaning and checking of guest rooms, staff areas, and public spaces to maintain TRIBE’s high standards.
- Take initiative to personalize guest experiences, ensuring every stay feels unique and memorable.
- Safeguard guest privacy and belongings, delivering service with discretion and care.
- Oversee laundry operations, ensuring cost-effective use of linen and assisting with inventories as directed.
- Support team productivity and morale, helping to motivate and develop housekeeping team members.
- Coordinate shift activities, ensuring procedures are followed and tasks are completed to standard.
- Conduct daily briefings, sharing updates, priorities, and addressing any issues.
- Ensure smooth handovers between shifts, communicating clearly and accurately.
- Assist with rostering, balancing team coverage with budget and compliance (e.g. visa conditions and working rights).
- Champion training and development, supporting skill-building in collaboration with People & Culture.
- Maintain strong interdepartmental communication, ensuring efficient room turnover and guest satisfaction.
- Monitor inventory, including chemicals, linen, supplies, and uniforms.
- Respond professionally to guest feedback, ensuring timely follow-up and escalation when needed.
- Promote safety and compliance, ensuring all team members follow WHS standards and emergency procedures.
- Uphold grooming standards, conducting daily checks to maintain a polished team presentation.
- Manage lost property procedures, ensuring accuracy and accountability.
- Relief Housekeeping Supervisor (In Absence of Supervisor)

**In the absence of the Housekeeping Supervisor, you’ll step up to**:

- Prepare morning reports (occupied, vacant, check-outs, out-of-order rooms).
- Assist with recruitment and onboarding of new team members.
- Liaise with external contractors for laundry and cleaning services.
- Prepare departmental reports and updates for the Cluster Executive Housekeeper and General Manager.
- Implement strategies to improve guest comfort and team productivity.

**Qualifications**
- At least 2 years experience of Room Attendant / Self Checker.
- Passion for interacting with people, with the ability to communicate fluently in English.
- Ability to work well under pressure in our fast-paced environment.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- You must have valid working rights for New Zealand, this role is not open to AEWV.

**Additional Information** SO/ BENEFITS**
- Staff meal while on shift
- Uniform laundered
- International accommodation and retail discounts across varying Accor Hotels and properties
- Family & Friends Hotel Discounts
- Opportunities for further development and worldwide career progression within Accor
- Annual reward of a free night's accommodation at the hotel and additional perks

**Our Commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know._