Operations Supervisor

2 weeks ago

Hamilton, New Zealand DX Mail Full time

**We have an exciting opportunity to join our team as an Operations Supervisor in Hamilton**

**Who are we?**

At DX Mail, we have an inclusive work environment and actively embrace people's diversity, ideas, talents, and experiences. Our vision and values are at the heart of all we do, with a team genuinely committed to creating millions of moments of happiness and possibilities for our employees - just as we are for our customers.

As New Zealand's only dedicated business mail specialist, we've provided Kiwi businesses with mail solutions for over 40 years. We began in the 1970s as an interchange system for lawyers exchanging documents between practices. We have grown to become leaders in business mail communication through hard work, passion, and commitment. Our nationwide team of friendly and experienced people is dedicated to providing fast, secure, and cost-effective services to help you get the most out of your business day.

**What do we offer**:

- This is a Monday to Friday role
- Discounted medical insurance with Southern Cross and Lumino dental services
- Free Employment Assistant Program access

We're committed to making our people's well-being a top priority and ensuring a healthy work-to-life balance. If you're looking for a role that provides advancement opportunities, we offer upskilling and training.

**What will you do**:
We are seeking an experienced operations supervisor to ensure the efficient management of the three Hamilton operations shifts and to take responsibility for dealing with all issues pertaining to the Hamilton Operations.

This is a **Permanent Full-time position** based in **Hamilton**

**What we're looking for**

Some of the key things you will need to perform this role successfully are:

- Strong leadership experience and the ability to work collaboratively with all staff including liasing with Branch Managers, DX Management, customer support, finance, and key suppliers/customers
- Have knowledge on health and safety and ensure this is carried out in the work environment
- Co-ordinate the activities of the key operational personnel to achieve Company targets.
- To achieve continuous improvement with regard to service delivery and cost efficiency.
- Report and monitor Key Performance Indicators and adjust the drivers of the operation to meet targets.
- Continuously work toward achieving of ‘Total Customer Satisfaction’.
- Administrative duties where required
- Availability to work Monday to Friday (flexibility required)

**Come and join us**

Applicants should have NZ Citizenship or NZ Residency.
- DX Mail is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a drug test and MOJ security check. We will require evidence at the pre-employment stage of our recruitment process._

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