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Team Leader

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

**Type**: PermanentHours: Full timeLocation: WellingtonBusiness Group: Services and AccessBranch: Kāwai ki te Iwi / Service Delivery and OperationsSalary: $72,060 - $96,861
Kāwai ki te Iwi - Service Delivery and Operations (SDO) is one of DIA's most public facing branches, providing customers with a wide variety of services, products, and advice.
Kāwai ki te Iwi is DIA's largest branch and is responsible for Identity and Passport Services, Births, Deaths and Marriages, Citizenship, Charities Services, Authentications, Translations, Digital Transformation and Community Operations - DIA's network of community development and funding.
We are recruiting Team Leaders to join our Services and Access teams in Wellington. These roles will be working across our Night Team. Due to the nature of these roles working during the evenings we require applicants who can commit to working 12.30pm - 9.00pm throughout the week.
The Team Leader role provides leadership and day-to-day coaching, development, and management of a team, ensuring they have the appropriate skills and knowledge to consistently deliver efficient, effective, and high-quality services to the people of New Zealand. Our Team Leaders also work with their peers and leadership to contribute, support and implement organisational development and change initiatives to help us achieve our business goals and objectives.
About you
You will draw on your experience as a people leader to motivate and develop your team, instilling a culture of customer-focused thinking and operating. Under your leadership, your staff will have clear expectations of their responsibilities and will feel well supported in their roles. In addition, you will bring:

- Demonstrated experience developing and leading high-performance teams to deliver customer-centric services
- The ability to develop a strong understanding of the applicable legislative and policy frameworks as required for the role
- A strong understanding of the leadership behaviours that foster highly engaged teams
- Proven experience managing the delivery of high work volumes in a complex service delivery environment
- Excellent relationship management and communication skills.
- New Zealand Citizenship is a requirement for this role.

We work to make New Zealand better for New Zealanders through our outcome areas:

- People can easily access the services and information they need
- Iwi, hapū and communities across New Zealand are safe, resilient and thriving
- People's sense of belonging and collective memory builds an inclusive New Zealand
- New Zealand is a well-functioning democracy across central and local government
- Oranga hapū, iwi and Māori is improved through an enduring, equitable and positive Māori-Crown partnership

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.
If you want a job where the work you do matters to New Zealand, we would like to hear from you.