Ict Support Engineer

2 weeks ago


New Zealand Delta Utilities Full time

**Description**:

- Provide technical assistance, trouble shooting, repairs, and support
- Looking for someone with 1 year+ of IT service desk or support experience
- Join a progressive organization and supportive team

Delta is your smart thinking infrastructure specialist. We construct, manage and maintain essential energy and environmental infrastructure. Every day we make a difference in the lives of New Zealanders. We make communities better for people to live, work and play in - keeping the lights on, the trees trimmed and the parks green.
- Provide technical assistance, trouble shooting, repairs, and support for incoming queries and issues related to computer systems, networks, software, and hardware.
- Prioritizing and responding to queries either on site or via remote access systems
- Maintain daily performance, run diagnostics, and reports of computer systems.
- Install, modify, and repair computer hardware and software.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Configuring, managing, and troubleshooting routers, switches, VPNs and firewalls.

**About you**:

- Demonstrate strong technical knowledge and experience with the configuration, troubleshooting, setup and maintenance of servers, desktops, laptops, smartphones and VoIP
- Experience configuring, managing, and troubleshooting routers, switches, VPNs and firewalls.
- Security software such as Windows updates/patches, anti-virus, firewalls and any other security software/ practices in use
- Administration skills with Office 365/Exchange/SharePoint/OneDrive/ Windows server, Active Directory experience is a must
- Administration skills with Oracle NetSuite Cloud ERP
- Expertise in Windows, Mac, iOS and Android Operating Systems
- Excellent communication skills - both written and verbal
- Knowledge of web services, API, and IP-based protocols.
- Proactive, hands-on approach to delivering outcomes and excellent customer experience
- Strong interpersonal and communication skills both verbal and written
- Strong general knowledge of technology
- At least 1-year experience in a service desk or It support decision

**Whats on offer**:

- A role where you can be challenged and supported
- All permanent & Fixed-term employees qualify for Cigna Life Insurance cover.
- Extra contribution to Kiwisaver after your first year
- Commitment to safety, to make sure everyone gets home
- every day
- Recognition for excellence and demonstrating Deltas values
- Wellness programmes, team activities, and social clubs
- Professional development, training, and courses
- Corporate Social Responsibility programmes and initiatives
- A competitive remuneration package with all gear and equipment provided
- Joining a progressive and reputable South Island organization

If this sounds like you, you have a positive attitude and want to be part of a great team, we want to hear from you.

**Some things you need to know**:


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