Onsite Support Engineer

3 days ago

Various Locations New Zealand Cyclone Computer Company Full time NZ$60,000 - NZ$90,000 per year

About the role

As an on-site engineer, you'll represent Cyclone at our customer sites whilst providing L1 and L2 support for software, hardware and network issues. Tasks will be raised with you directly by end users at the site, and others will come from the national service desk or be at the request of senior engineers and account managers.

We're looking for someone who will be proactive and engage with customers on their site, to see issues through to resolution, to make suggestions to improve user experiences, and to take a constructive approach to handling any risks or blockers. 

You'll have the backing of your colleagues and close guidance from local seniors, as well as a national team of experts – meaning loads of support and advice available at your fingertips. Our service coordinator makes sure you have all you need to succeed.

What you will do

When engaging with our customers, you'll have the opportunity to demonstrate your technical expertise and deliver top-notch customer service. Your primary responsibilities will include:

  • Respond to incidents and requests and managing SLAs
  • Provide support with escalations 
  • Manage problems through to resolution 
  • Create and update site documentation
  • Contribute to service reporting
  • Develop your skills and stay across new technologies.

What you will bring

We expect our engineers to have a can-do attitude and go over and above to help our customers achieve the right technology solution for their needs, as well as: 

  • 3+ years' experience supporting networks, hardware and software 
  • Tertiary ICT/computer qualifications or equivalent experience
  • Some Apple and/or Windows desktop support experience
  • Some knowledge of Microsoft and/or Google productivity environments
  • Strong customer service, problem-solving and communication skills
  • An ability to work as part of a large team while taking responsibility for your work.

About us:

Cyclone is a New Zealand privately-owned company, with branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill. Our team of more than 175 people, includes ICT specialists, engineers and delivery specialists, and we're continuing to grow.

Working at Cyclone includes the opportunity to thrive in:

  • A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.
  • A collaborative team, with strong customer and supplier relationships.
  • A learning culture with development pathways directly connected to Apple, Microsoft, HP, Google and Dell.

 To apply:

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role. 

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