IT Service Delivery Manager

5 days ago


Wellington, Wellington, New Zealand Fnz Group Full time

Company Overview:
FNZ Group is a leading global provider of wealth management platforms, empowering financial institutions and wealth managers to serve millions of clients worldwide. Our innovative technology and expertise enable seamless integration with business and investment operations.

About the Role:
We are seeking an experienced IT professional to lead our Workplace IT team in Asia Pacific. As Head of Regional Infrastructure, you will be responsible for overseeing IT workplace operations, driving process improvements, and implementing strategic initiatives to enhance IT service efficiency. Your expertise in IP network fundamentals, identity management, and project management will be instrumental in achieving our goals.

Key Responsibilities:
Lead and manage the Workplace IT team across Asia Pacific, fostering a high-performance culture Ensure timely, high-quality support and adherence to best practices in IT service management Drive regional IT transformation, process optimization, and strategic initiatives Administer Azure and on-prem Active Directory, including user and group management, group policy enforcement, and identity management Oversee Microsoft email systems and ensure smooth operation of corporate office applications, including Office 365, printers, desktops/laptops, and mobile devices Manage and maintain telephony infrastructure, including Microsoft Teams Calling and Cloud9/IPC for the Securities business Conduct basic network troubleshooting and escalate complex issues as needed Define and implement service level agreements (SLAs) to measure IT support performance effectively Drive automation and self-service capabilities to enhance user experience

Required Skills and Qualifications:
Experience in a similar managerial role within IT workplace services Strong knowledge of Microsoft Desktop & Server products and general infrastructure management Proficiency in identity management and project management Understanding of virtualization technologies (ESXi/vSphere) and Active Directory administration Good grasp of IP network fundamentals and troubleshooting Strong leadership skills with the ability to work independently and as part of a team Excellent communication skills, both written and verbal



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