Service Delivery Specialist
4 days ago
About the Role
Datacom, a leading IT professional services provider in Australia and New Zealand, is seeking an experienced Problem Manager to join its Service Operations team. As a key member of this team, you will play a crucial role in ensuring the delivery of high-quality services to major accounts in New Zealand.
You will work collaboratively with Datacom delivery teams and Account Operational Managers to identify root causes of major incidents and implement solutions to prevent their recurrence. Additionally, you will build trusted relationships with customers and Datacom teams to facilitate effective collaboration and delivery.
Your Key Responsibilities
- Conduct thorough root cause analysis and develop corrective actions to meet or exceed service level targets.
- Develop and maintain strong relationships with customers and Datacom teams to ensure effective communication and collaboration.
- Assess customer requirements and provide solution options for consideration by key stakeholders.
- Publish reports containing key Problem management metrics, areas of accomplishment, and opportunities for continual improvement.
The Ideal Candidate
We are looking for an individual with a detailed understanding of various technologies and a keen interest in developing problem management skills. Ideally, you have experience working in an IT managed service environment and possess a solid understanding of ITIL. You will bring expertise in using analytical tools and skillsets to drive outcomes and contribute to the success of our customers and internal teams.
Why Join Datacom?
Datacom offers a dynamic and agile work environment where you can grow your career and develop your skills. We value our people and provide a range of perks, including social events, remote working, flexi-hours, and professional development courses. Our flat-structured environment encourages collaboration and innovation, and we operate at the forefront of technology to help our clients solve complex challenges.
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