IT Service Delivery Leader

1 day ago


Wellington, Wellington, New Zealand FNZ Group Full time

**About Us:** FNZ Group is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations.

**Job Description:** We are seeking an experienced IT professional to lead our Workplace IT team across the Asia Pacific region. As the Head of Asia Pacific Workplace Services, you will be responsible for ensuring seamless IT support and service delivery for internal users. This role involves leading the regional IT team, driving process improvements, enforcing global IT policies, and implementing strategic initiatives to enhance IT service efficiency.

**Key Responsibilities:*

  • Lead and manage the Workplace IT team across the Asia Pacific region, fostering a high-performance culture.
  • Ensure timely, high-quality support and adherence to best practices in IT service management.
  • Drive regional IT transformation, process optimization, and strategic initiatives.
  • Administer Azure and on-prem Active Directory, including user and group management, group policy enforcement, and identity management.
  • Oversee Microsoft email systems and ensure smooth operation of corporate office applications, including Office 365, printers, desktops/laptops, and mobile devices.
  • Manage and maintain the telephony infrastructure, including Microsoft Teams Calling and Cloud9/IPC for the Securities business.
  • Conduct basic network troubleshooting and escalate complex issues as needed.

**Benefits:**

We offer a competitive salary and excellent benefits, including full comprehensive Health insurance, Life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more. Our hybrid 3+2 model combines working from the office and from home.



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