Customer Service Manager

3 days ago


Auckland, Auckland, New Zealand Auckland Council Full time

Auckland Council is seeking an experienced Customer Support Lead to join our team at West Wave, a historical leisure centre in Auckland. The successful candidate will be responsible for supporting the Team Leader Customer Support and leading day-to-day operations of the front-of-house team.

This role requires strong customer service management experience, with a passion for bringing out the best in your team and building relationships across diverse internal and external customers. Key responsibilities include performance management, personal development, training, leave management, stock budgets, and analysing customer feedback for continuous improvement.

We offer ongoing support and commitment to your personal and professional development, as well as access to a range of fantastic Auckland Council benefits, including free use of the facilities. If you have a strong knowledge of demographics and communities in West Auckland, training or experience in conflict resolution, and experience in managing debt and fitness memberships, this could be the ideal opportunity for you.



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