Customer Service Manager

3 days ago


Auckland, Auckland, New Zealand Fire Control Services Full time

Company Overview: Fire Control Services Limited is a leading provider of fire safety solutions in commercial, industrial, and multi-level residential buildings. We take pride in delivering top-notch services, including fire alarm systems, emergency lighting, sprinkler systems, building warrant of fitness, and other services.

About the Role: Due to our exceptional growth, we are seeking an experienced Service Coordinator & Scheduler to manage our workflow schedule with optimum efficiency, oversee technicians, and ensure prompt service delivery to our clients.

Key Responsibilities:

  • Manage daily customer service calls and remedial work requirements
  • Allocate and schedule technicians daily; proactive planning and time management are crucial
  • Communicate effectively with stakeholders, ensuring all parties are informed of job scope, schedule, timings, and requirements
  • Notify clients and technicians regarding scheduled appointments, changes, cancellations, etc.
  • Arrange necessary materials/tools for technicians to perform their duties
  • Review technician timesheets and ensure accurate invoicing
  • Maintain communication with service, accounts, and warehouse departments to optimize efficiency

Requirements: To excel in this role, you will require demonstrated experience in scheduling technicians, preferably with technical knowledge of on-field work management. A solution-based approach, multitasking skills, and excellent communication abilities are essential. You must be able to manage multiple stakeholders efficiently, possess strong computer literacy skills, and have a basic understanding of integrated databases.



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