Customer Service Manager
3 days ago
Company Overview: Fire Control Services Limited is a leading provider of fire safety solutions in commercial, industrial, and multi-level residential buildings. We take pride in delivering top-notch services, including fire alarm systems, emergency lighting, sprinkler systems, building warrant of fitness, and other services.
About the Role: Due to our exceptional growth, we are seeking an experienced Service Coordinator & Scheduler to manage our workflow schedule with optimum efficiency, oversee technicians, and ensure prompt service delivery to our clients.
Key Responsibilities:
- Manage daily customer service calls and remedial work requirements
- Allocate and schedule technicians daily; proactive planning and time management are crucial
- Communicate effectively with stakeholders, ensuring all parties are informed of job scope, schedule, timings, and requirements
- Notify clients and technicians regarding scheduled appointments, changes, cancellations, etc.
- Arrange necessary materials/tools for technicians to perform their duties
- Review technician timesheets and ensure accurate invoicing
- Maintain communication with service, accounts, and warehouse departments to optimize efficiency
Requirements: To excel in this role, you will require demonstrated experience in scheduling technicians, preferably with technical knowledge of on-field work management. A solution-based approach, multitasking skills, and excellent communication abilities are essential. You must be able to manage multiple stakeholders efficiently, possess strong computer literacy skills, and have a basic understanding of integrated databases.
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Customer Services Manager
14 hours ago
Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full timeCustomer Services Manager - Supply ChainSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team.As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialists overseeing and ensuring the delivery of exceptional...
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Customer Services Manager
6 days ago
Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full timeSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team.As the Customer Services Manager, you will lead and support your team of 5 Customer Relations Specialists, overseeing and ensuring the delivery of exceptional customer experiences and...
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Customer Service Manager
12 hours ago
Auckland, Auckland, New Zealand Ontario Native Women'S Association Full timeAbout UsTANK Juice aims to help people across New Zealand with our range of healthy options. We're all about living well, embracing diversity, and creating epic experiences for our customers and crew. As a Multi-Site Store Manager, you'll be a strong leader who enjoys a fast-paced environment and is passionate about customer service.About the JobYou will...
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Customer Service Manager
1 day ago
Auckland, Auckland, New Zealand Auckland Council Full timeAuckland Council is seeking an experienced Customer Support Lead to join our team at West Wave, a historical leisure centre in Auckland. The successful candidate will be responsible for supporting the Team Leader Customer Support and leading day-to-day operations of the front-of-house team.This role requires strong customer service management experience,...
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Customer Service Manager
1 day ago
Auckland, Auckland, New Zealand Max Full timeMax is seeking an experienced Store Manager to join our team in Auckland. As a leader, you will be responsible for driving sales growth, improving customer satisfaction, and developing your team.ResponsibilitiesYou will:Lead a team of sales associates and managersManage store operations, including inventory and visual merchandisingDevelop and implement sales...
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Customer Services Manager
14 hours ago
Auckland, Auckland, New Zealand Jacobsen Full time2 weeks ago Be among the first 25 applicantsJacobsen is proud to be one of the largest flooring companies in NZ partnering with some of the largest global flooring companies.We are a 3rd generation NZ family run business, founded on outstanding service with over 60 years of industry expertise.Our team is passionate about creating inspired spaces that are...
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Customer Service Manager
12 hours ago
Auckland, Auckland, New Zealand Tsb Bank Full timeCompany Overview: TSB Bank is a profit-for-purpose organization that empowers and enables its employees to be their best selves. We aim to create remarkable experiences for our customers, who in turn create remarkable experiences for us.Job Description: This position is tasked with delivering senior-level onboarding of complex entities within the Bank's...
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Global Customer Service Manager
4 hours ago
Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full timeJob Title: Global Customer Service ManagerLocation: AucklandDescription:We are seeking a highly experienced Global Customer Service Manager to join our Supply Chain team. As the ideal candidate, you will lead and support your team of 5 Customer Relations Specialists in delivering exceptional customer experiences and satisfaction.About the Role:This is an...
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Customer Services Manager
4 weeks ago
Auckland, Auckland, New Zealand Jacobsen Full timeJacobsen is proud to be one of the largest flooring companies in NZ partnering with some of the largest global flooring companies. We are a 3rd generation NZ family run business, founded on outstanding service with over 60 years of industry expertise.Our team is passionate about creating inspired spaces that are better for the people and the planet and proud...
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Customer Service Operations Manager
5 days ago
Auckland, Auckland, New Zealand Unilode Aviation Solutions Full timeJob DescriptionWe are seeking a skilled CUSTOMER SERVICE OPERATIONS MANAGER to join our team at Unilode Aviation Solutions.The ideal candidate will have a proven track record in customer support, operations, or account management and be able to analyze data to drive insights.This role is responsible for managing customer interactions, handling operational...
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Customer Service Manager
6 days ago
Auckland, Auckland, New Zealand Primeproperty Group Full timeAt Prime Property Group, we've been running Waipuna Hotel for 50 years and still going strong. We invest in our staff so they can deliver fantastic service to our guests (as shown by our guest reviews).We're on the hunt for someone with a great attitude, strong work ethic, and ability to perform well under pressure.About YouGot at least 12 months experience...
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Customer Service Operations Manager
12 hours ago
Auckland, Auckland, New Zealand Jacobsen Full timeCompany OverviewJacobsen is a leading flooring company in NZ, partnering with top global flooring companies. With 60 years of industry expertise, we pride ourselves on outstanding service.About the RoleWe are seeking an experienced Customer Service Operations Manager to lead our contact center team. The successful candidate will be responsible for managing...
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Customs Officer Assistant
3 days ago
Auckland, Auckland, New Zealand New Zealand Customs Service Full timeAbout This OpportunityWe are looking for a motivated and detail-oriented individual to join our Corporate Services team as a Corporate Services Officer.In this role, you will be responsible for ensuring the smooth operation of our corporate services, including purchasing, uniform management, mail and courier logistics, and maintenance and repair of building...
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Customer Service Manager Role
7 days ago
Auckland, Auckland, New Zealand Mitre 10 Full timeAt Mitre 10 Mega Takanini, we are committed to providing exceptional customer experiences through our highly skilled team members.Responsibilities:Deliver outstanding customer service by understanding and fulfilling all customer needs.Lead and support the team in achieving sales targets and department growth.Work collaboratively with other departments to...
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Customer Service and Administration Manager
7 days ago
Auckland, Auckland, New Zealand New Zealand Ministry Of Economic Development Full timeAre you passionate about public sector careers and making a difference in Aotearoa?About the RoleWe are seeking an experienced Customer Service and Administration Manager to join our Auckland Central team.In this role, you will support Employment New Zealand in their mission to ensure safe and fair workplaces across Aotearoa. You will work closely with the...
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Customer Service
1 day ago
Auckland, Auckland, New Zealand Hynds Pipe Systems Limited Full timeHynds Warkworth is on the lookout for a friendly, detail-oriented, and customer-focused individual to join our vibrant team in Warkworth If you're passionate about providing excellent service, helping customers find the right solutions, and being part of a supportive team, then this role is for you.What You'll Be Doing:As a Customer Service Representative at...
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Customer Service
6 days ago
Auckland, Auckland, New Zealand Hynds Lc Full timeCustomer Service - WaterHealth & Wellbeing SupportOngoing Learning & Career Development OpportunitiesMedical Insurance, Petrol Discounts and more.We are on the lookout for a dedicated team member to join our dynamic Hynds Takanini branch team.You will be responsible for providing top-notch sales support, maintaining branch performance standards, and ensuring...
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Trainee Customs Officers
14 hours ago
Auckland, Auckland, New Zealand New Zealand Customs Service Full timeLooking for a job where you can make a real impact?Interested in being on the front line, playing a vital role in securing our borders?Want interesting career progression opportunities, professional development and training?We're looking for Trainee Customs Officers for a June 2025 intake.Don't miss this opportunity to start a career with purposeApply now to...
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Account Manager
6 days ago
Auckland, Auckland, New Zealand Service Foods Ltd Full timeService Foods is seeking an experienced and dynamic Account Manager to manage our Northland Territory, as part of the Auckland Regional sales team.Why Work for Us:Service Foods is New Zealand's largest privately family-owned and operated food service distribution business.Recognized as one of New Zealand's Best Managed Companies for 2023 by Deloitte, we are...
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Customer Service
6 days ago
Auckland, Auckland, New Zealand Hynds Pipe Systems Limited Full timeHealth & Wellbeing SupportOngoing Learning & Career Development OpportunitiesMedical Insurance, Petrol Discounts and more.We are on the lookout for a dedicated team member to join our dynamic Hynds Takanini branch team.You will be responsible for providing top-notch sales support, maintaining branch performance standards, and ensuring smooth operational...