Customer Service

4 days ago


Auckland, Auckland, New Zealand Wexco Group Full time

The role

The position is responsible for optimising the cargo capacity of the flights operated by airlines from New Zealand.

Key responsibilities

  1. Develop and manage relationships with customers (freight forwarders) and provide the highest level of customer experience.
  2. Manage cargo reservations and bookings based on available capacity.
  3. Work with the team to ensure optimum utilisation of cargo capacity through cargo planning.
  4. Plan the cargo loads on the flights, prioritise the shipments and send the instructions to Ground Handling Agent (GHA) for execution.
  5. Follow-up on the execution of that plan to ensure a high quality of service (flown as booked).
  6. Liaise with airline and GHA to resolve service problems and follow-up to ensure resolution.
  7. Maintain a high level of professionalism and establish a positive rapport.

About You

  1. Experience in airfreight industry.
  2. Proven experience in customer service.
  3. Excellent communication skills.
  4. Proficient in MS Office Suite.
  5. Dangerous Goods Certification would be an advantage.
  6. Applicants will have the right to work in New Zealand permanently.

We are Wexco by ECS

Wexco is a subsidiary of the ECS Group and represents airlines in New Zealand: Air China, Qatar Airways Cargo and DHL Aviation Group.

ECS Group is the world leading GSSA (General Sales & Services Agent), serving airlines and representing hundreds of companies in 59 countries through its 181 offices. ECS Group can count on its 1,400+ employees around the world to offer high-quality service tailored to each of its airline partners.

To find out more about ECS, see our website: https://ecsgroup.aero

#J-18808-Ljbffr

  • Auckland, Auckland, New Zealand New Zealand Customs Service Full time

    Looking for a job where you can make a real impact?Interested in being on the front line, playing a vital role in securing our borders?Want interesting career progression opportunities, professional development and training?We're looking for Trainee Customs Officers for a June 2025 intake.Don't miss this opportunity to start a career with purposeApply now to...

  • Customer Service

    1 day ago


    Auckland, Auckland, New Zealand Instillery Group Full time

    Trustee - Highbrook at Public TrustThis is a Full time jobAuckland CBD, AucklandSalary: $72,666 + KiwiSaverClassification: Customer Service - Customer FacingStep into this rewarding role supporting our customers plan for their futureKey Responsibilities:Support customers by installing, servicing, and demonstrating medical alarms.Provide peace of mind to our...

  • Customer Service

    1 day ago


    Auckland, Auckland, New Zealand Hynds Pipe Systems Limited Full time

    Hynds Warkworth is on the lookout for a friendly, detail-oriented, and customer-focused individual to join our vibrant team in WarkworthIf you're passionate about providing excellent service, helping customers find the right solutions, and being part of a supportive team, then this role is for you.What You'll Be Doing:As a Customer Service Representative at...

  • Customer Service

    7 days ago


    Auckland, Auckland, New Zealand Randstad Full time

    We're building a network of high-performing Customer Service Stars, and we want YOUExpress your interest today and let us showcase your skills to land you the perfect opportunity.Why Partner with Us?Exclusive Access: Be the first to hear about positions across various industries.Expert Coaching: Receive personalised interview preparation and career guidance...

  • Customer Service

    7 days ago


    Auckland, Auckland, New Zealand Randstad Full time

    We're building a network of high-performing Customer Service Stars, and we want YOUExpress your interest today and let us showcase your skills to land you the perfect opportunity.Why Partner with Us? Exclusive Access: Be the first to hear about positions across various industries.Expert Coaching: Receive personalised interview preparation and career guidance...

  • Customer Service

    3 days ago


    Auckland, Auckland, New Zealand Hynds Pipe Systems Limited Full time

    Hynds Warkworth is on the lookout for a friendly, detail-oriented, and customer-focused individual to join our vibrant team in Warkworth If you're passionate about providing excellent service, helping customers find the right solutions, and being part of a supportive team, then this role is for you.What You'll Be Doing:As a Customer Service Representative at...

  • Customer Service

    1 hour ago


    Auckland, Auckland, New Zealand Hynds Pipe Systems Limited Full time

    Hynds Warkworth is on the lookout for a friendly, detail-oriented, and customer-focused individual to join our vibrant team in Warkworth If you're passionate about providing excellent service, helping customers find the right solutions, and being part of a supportive team, then this role is for you.What You'll Be DoingAs a Customer Service Representative at...


  • Auckland, Auckland, New Zealand New Zealand Customs Service Full time

    About This OpportunityWe are looking for a motivated and detail-oriented individual to join our Corporate Services team as a Corporate Services Officer.In this role, you will be responsible for ensuring the smooth operation of our corporate services, including purchasing, uniform management, mail and courier logistics, and maintenance and repair of building...

  • Customer Service

    7 days ago


    Auckland, Auckland, New Zealand Hynds Lc Full time

    Customer Service - WaterHealth & Wellbeing SupportOngoing Learning & Career Development OpportunitiesMedical Insurance, Petrol Discounts and more.We are on the lookout for a dedicated team member to join our dynamic Hynds Takanini branch team.You will be responsible for providing top-notch sales support, maintaining branch performance standards, and ensuring...

  • Customer Service

    1 hour ago


    Auckland, Auckland, New Zealand Wexco Group Full time

    Customer Service & Operations Officer - AirfreightThe position is responsible for optimising the cargo capacity of the flights operated by airlines from New Zealand.Key responsibilitiesDevelop and manage relationships with customers (freight forwarders) and provide the highest level of customer experience.Manage cargo reservations and bookings based on...

  • Customer Service

    1 day ago


    Auckland, Auckland, New Zealand Oak Furniture Store Nz & Au Full time

    Be part of a team that thrives on finding solutions and improving the customer experience at every opportunity.Our CS team is looking for a customer service expert to join our busy and fun team.This role will handle a wide range of inquiries via phone calls, digital channels, and face-to-face interactions.You should have a high level of computer literacy in...

  • Customer Service

    2 days ago


    Auckland, Auckland, New Zealand The Instillery Group Full time

    Customer Support - Care Coordinator at New Zealand Health GroupThis is a full-time job located in Auckland CBD, Auckland (Hybrid).Sub Classification: Customer Service - Call CentreClassification: Call Centre & Customer ServiceJob Type: Fixed Term ContractKey Features:A supportive orientation and training programmeFlexible work environmentFull paid training...

  • Customer Service

    3 days ago


    Auckland, Auckland, New Zealand Trade Me Limited Full time

    Benefits:4% Employer Kiwisaver contribution (up to 6% based on length of service)Wide range of employee benefits including free staff hire in our DIY fleetAbout Us:Our Hirepool Vehicle Rentals team provide expert advice to business, commercial, recreational travellers and NZ Government Agencies on a wide variety of transport options.Catering to both local...


  • Auckland, Auckland, New Zealand Carter's Tyre Service Full time

    About Carter's Tyre ServiceWe have been providing specialist tyre solutions for over 35 years. Our commitment to innovation and customer satisfaction has helped us become the leading tyre business in the country.Our comprehensive range of services includes tyre management solutions for small to large-scale fleets, OTR, and agribusiness. We pride ourselves on...

  • Customer Service

    5 days ago


    Auckland, Auckland, New Zealand Randstad Full time

    Are you a customer service superstar with a knack for sales support?Ready to dive into a fun, dynamic, and booming industry?Look no furtherAbout Us: Our client is a leading manufacturer in their industry.We're on the hunt for a new team member to join our busy branch in Manurewa.If you're ready to make an impact in a role that blends customer service, sales...


  • Auckland, Auckland, New Zealand New Zealand Customs Service Full time

    Looking for a varied and interesting role where no two days are the same?We have a permanent full-time position, working with a small friendly team of other CSO's, reporting to the Corporate Services Manager, Northern.About this role| Mo tenei turanga mahiThe Corporate Services team is part of the wider Enterprise Services Group and is responsible for...

  • Customer Service

    6 days ago


    Auckland, Auckland, New Zealand Mitre 10 Full time

    At Mitre 10 Mega Pukekohe, we're proud to be 100% Kiwi-owned and part of New Zealand's most trusted home improvement store.Our mission?Making DIY easy for our customers—and that's where you come inThis isn't your average customer service job.You'll be handling all sorts—helping customers, answering questions, processing returns, supporting checkouts,...


  • Auckland, Auckland, New Zealand New Zealand Customs Service Full time

    About Our RoleWe are seeking a Corporate Services Officer to join our team in Mangere.As a key member of our Corporate Services team, you will play a critical role in providing high-quality services and administrative functions to support Customs operations.You will have the opportunity to work closely with our team members, stakeholders, and customers to...


  • Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full time

    Customer Services Manager - Supply ChainSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team.As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialists overseeing and ensuring the delivery of exceptional...


  • Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full time

    Job Description:We are seeking a highly skilled Customer Services Director to join our Supply Chain team. As the ideal candidate, you will lead and support your team of 5 Customer Relations Specialists in delivering exceptional customer experiences and satisfaction.About the Role:This is an exciting opportunity for a leader with at least 5 years' experience...