Library Data Migration Expert

4 days ago


Wellington, Wellington, New Zealand Follett Software Full time

Job Description

The Customer Technical Support Specialist will play a key role in ensuring a seamless onboarding experience for new customers of Accessit Library. This includes liaising with customers, project managing the onboarding process, and providing technical support as required.

Key Responsibilities:

  • Project manage the onboarding of new customers to Accessit Library.
  • Liaise with customers and internal stakeholders to ensure successful onboarding.
  • Manage and execute the data migration for each new site, up to installation stage.
  • Provide solutions for cleaning up migrated customer data.

Requirements

To be considered for this role, you will need:

  • Bachelor's degree or Diploma in Library and Information studies, Information Technology, or a related field.
  • Foundational knowledge in programming languages.
  • Experience in customer service or client-facing roles.
  • Strong communication skills and ability to analyse and interpret data results.
  • Strong organisational skills, attention to detail and ability to identify data patterns.
  • Ability to work under pressure and manage multiple priorities.

About Our Team

We are a collaborative and dynamic team dedicated to delivering innovative education technology solutions. If you are passionate about education and customer service, we encourage you to apply for this exciting opportunity.



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