Library Data Migration Expert
4 days ago
Job Description
The Customer Technical Support Specialist will play a key role in ensuring a seamless onboarding experience for new customers of Accessit Library. This includes liaising with customers, project managing the onboarding process, and providing technical support as required.
Key Responsibilities:
- Project manage the onboarding of new customers to Accessit Library.
- Liaise with customers and internal stakeholders to ensure successful onboarding.
- Manage and execute the data migration for each new site, up to installation stage.
- Provide solutions for cleaning up migrated customer data.
Requirements
To be considered for this role, you will need:
- Bachelor's degree or Diploma in Library and Information studies, Information Technology, or a related field.
- Foundational knowledge in programming languages.
- Experience in customer service or client-facing roles.
- Strong communication skills and ability to analyse and interpret data results.
- Strong organisational skills, attention to detail and ability to identify data patterns.
- Ability to work under pressure and manage multiple priorities.
About Our Team
We are a collaborative and dynamic team dedicated to delivering innovative education technology solutions. If you are passionate about education and customer service, we encourage you to apply for this exciting opportunity.
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