Customer Onboarding Specialist
6 days ago
Position Overview
This position is responsible for supporting the onboarding of new customers to Accessit Library. The ideal candidate will have a strong understanding of customer service principles and be able to effectively communicate with customers and internal stakeholders.
Key Responsibilities:
- Liaise with new customers and project manage their onboarding to Accessit Library.
- Organise and schedule a timeframe suitable to the customer and to Accessit technical and training staff for the implementation of Accessit Library.
- Maintaining communication with the new customer to ensure the project stays on track.
- Effectively manage and execute the data migration for each new site, up to installation stage.
Requirements
To be considered for this role, you will need:
- Bachelor's degree or Diploma in Library and Information studies, Information Technology, or a related field.
- Foundational knowledge in programming languages.
- Experience in customer service or client-facing roles.
- Strong communication skills and ability to analyse and interpret data results.
- Strong organisational skills, attention to detail and ability to identify data patterns.
- Ability to work under pressure and manage multiple priorities.
About Us
Follett Software is a leading provider of education technology solutions, partnering with educators to advance a bold vision for education that boosts district performance and student success.
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