Technical Support Specialist for Library Systems

1 day ago


Wellington, Wellington, New Zealand Follett Software Full time

Follett Software is seeking a skilled Technical Support Specialist to join its team. As a Customer Onboarding and Support Professional, you will be responsible for project managing the onboarding of new customers by liaising with newly signed up librarians, Accessit technical and training team members.

Key Responsibilities:
  • Liaise with new customers and project manage their onboarding to Accessit Library ensuring that it is a smooth and positive experience.
  • Organise and schedule a timeframe suitable to the customer and to Accessit technical and training staff for the implementation of Accessit Library; including agreeing dates for training, installation and the sending of the customers legacy data for migration.

You will also be responsible for ensuring that new customers experience a clean and tidy migration of their existing data to Accessit Library. To achieve this, you will need to effectively manage and execute the data migration for each new site, up to installation stage, per the agreed project plan.

The ideal candidate will have a Bachelor's degree or Diploma in Library and Information studies, Information Technology, or a related field, or equivalent work experience. Strong communication skills and ability to analyse and interpret data results to resolve technical issues quickly and efficiently with internal and external stakeholders are essential.



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