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IT Support Specialist

1 week ago

Tauranga, Bay of Plenty, New Zealand Tangram Full time

About Tangram

Tangram is a forward-thinking organization that delivers innovative solutions to drive business success.

We're looking for a skilled Service Desk Analyst to join our team and provide exceptional support to our internal stakeholders.

The ideal candidate will possess 2-3 years of experience in a similar role, with outstanding customer service and troubleshooting skills. They will be able to efficiently resolve support tickets onsite or remotely, document issues and system processes, and support peers on PC hardware and software. Additionally, they will analyze support data to ensure efficiency and possess strong Microsoft skills.

Key Responsibilities:

  • Provide technical assistance to internal teams on IT-related matters
  • Troubleshoot and resolve hardware and software issues
  • Document and maintain accurate records of support interactions
  • Collaborate with colleagues to share knowledge and best practices
  • Analyze support data to identify trends and areas for improvement

Required Skills and Qualifications:

  • 2-3 years of experience in a similar role
  • Exceptional customer service and troubleshooting skills
  • Ability to work efficiently in a fast-paced environment
  • Strong Microsoft skills
  • Excellent communication and collaboration skills