Senior Manager of CRM Development
7 days ago
Job Description
- Lead CRM Strategy: Oversee the development and optimization of our CRM systems to enhance patient engagement and retention.
- Enhance Patient Experience: Design and implement strategies that create seamless, personalized, and high-quality experiences across our brands.
- Data-Driven Insights: Utilize analytics and customer insights to improve patient communications and service offerings.
- Cross-Functional Leadership: Work closely with marketing, operations, and clinical teams to ensure a unified approach to patient care.
- Digital Transformation: Drive initiatives that leverage AI, automation, and omnichannel engagement to revolutionize how we connect with patients.
Requirements
Proven experience in CRM leadership, patient experience, or customer engagement roles.
Strong expertise in CRM platforms (Salesforce, HubSpot, or similar) and data-driven marketing strategies.
A passion for delivering outstanding customer experiences in healthcare, retail, or service industries.
Ability to lead cross-functional teams and influence senior stakeholders.
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