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Support Team Member

2 weeks ago

Auckland, Auckland, New Zealand Tangram Full time

We are looking for a Support Team Member to join our team at Tangram's West Auckland office. As a key member of our support team, you will be responsible for handling customer inquiries via various channels. Your primary goal will be to provide timely and effective resolutions to customer issues while maintaining a positive and professional demeanor.

Main Responsibilities
  1. Respond to customer inquiries via email, private message, and live chat
  2. Moderate in-game chat and forums to ensure a positive user experience
Essential Skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High level of proficiency in written and spoken English
  • Excellent problem-solving and analytical skills

Candidates must be willing to adapt to changing priorities and meet deadlines in a dynamic work environment.