Sales Support Team Member

5 days ago


Auckland, Auckland, New Zealand IKEA Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? We're looking for a dedicated Sales Support Team Member to join our team as a Resolutions Specialist II.

As a Resolutions Specialist II, you'll work closely with colleagues and stakeholders to drive business goals and create a positive shopping experience for our customers. You'll have the opportunity to share knowledge, support co-workers, and resolve complex issues.

A successful Resolutions Specialist II will:

  1. Support co-workers to handle enquiries and deliver a world-class experience.
  2. Complex case handling and suggest improvements to enhance the co-worker and customer experience.
  3. Utilise customer and co-worker data to develop training programs and continuously improve outcomes.
  4. Collaborate with stakeholders outside the team to stay up-to-date with specialist knowledge.

We offer a hybrid working environment, a competitive salary, and opportunities for growth and development. If you're driven to deliver exceptional customer experiences, apply now.



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