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Business Improvement Lead

1 week ago

Wellington, Wellington, New Zealand NZ Transport Agency Waka Kotahi Full time

Be Part of Shaping Land Transport Futures

Senior Service Designer - Innovative Solutions

NZ Transport Agency Waka Kotahi invites applications for a Senior Service Designer to join our Corporate Capability and Support group.

The ideal candidate will possess significant experience in designing and delivering innovative services, with a focus on human-centred design principles and customer-centric outcomes.

About This Opportunity

  • This is a fantastic opportunity to work on a key enabling programme aimed at improving investment decisions for NZTA, by creating the ability to identify location, scale, and timing of land transport problems more easily, and consider best interventions to resolve these issues.
  • You will bring together all evidence needed to support quality land transport planning and investment decisions, enabling a common understanding of insights available to better understand impacts of decisions and optimise investments.
  • You will work closely with stakeholders to drive business transformation and improve customer outcomes.

About Us

CSS delivers shared support services across NZTA, leads improvements in corporate and commercial capability, and drives organisational efficiency and effectiveness.

Our benefits include 5 weeks annual leave, annual flu vaccinations, health checks, and eye tests, along with a well-being initiative and service recognition programme.