Senior Customer Experience Expert

5 days ago


Wellington, Wellington, New Zealand Datacom Full time

At Datacom, we are committed to delivering exceptional customer experiences through our cutting-edge IT professional services. As a Senior Solution Advisor, you will be responsible for solving client service experience objectives, which may include growing their business, increasing community engagement, reducing risk, or optimising spend. To achieve this, you will need to draw on your knowledge of CX and Contact Centre expertise to design and propose operational solutions that meet our customers' needs.

The successful candidate will have a healthy curiosity about how things work and be able to break down complex components to identify gaps and find solutions. They will also possess excellent communication skills and be comfortable working with cross-functional teams and connecting with customers and partners. Additionally, they will have extensive experience in contact centre operations and be familiar with CX technologies such as CCaaS and CAI platforms.

In this role, you will have the opportunity to own projects, deliver results, and grow your career in a dynamic and supportive environment that prioritises learning and development.



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