Technical Support Expert

5 days ago


Auckland, Auckland, New Zealand Integrated Control Technology Full time

Company Overview: Integrated Control Technology is a leading provider of innovative ICT solutions. Our cutting-edge products cater to the needs of security installation professionals, focusing on ICT specific hardware and software.

Job Description: As a Technical Support Representative, you will be responsible for delivering exceptional technical support to our external customers. This role involves providing solutions, building relationships, and prioritizing workloads. You will also assist with testing and replication of issues to define and close support tickets, ensuring customer knowledge base advancement with key product information where applicable.

Key Responsibilities:

  • Provide timely and effective technical support to customers
  • Build and maintain strong relationships with customers
  • Prioritize workloads and manage projects effectively
  • Assist with testing and replication of issues
  • Ensure customer knowledge base is up-to-date with key product information

Required Skills and Qualifications: To succeed in this role, you will need:
• Security, CCTV or Access Control industry experience
• Exceptional problem-solving skills and attention to detail
• Excellent communication skills (written and verbal)
• A passion for providing top-notch customer service
• High level of motivation with the ability to work unsupervised

Benefits: We offer a unique, friendly, and professional team environment with opportunities for personal growth and career development. Our teams are committed and hard-working, but we also prioritize fun and well-being. Benefits include an active Social Club, regular extra-curricular events, onsite yoga, fruit boxes, and onsite massages.


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