Cloud Support Engineer

3 days ago

Auckland, Auckland, New Zealand Amazon Full time

**About Us**

At Amazon, we're committed to helping our customers succeed in the cloud. As a member of our AWS Support team, you'll be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Job Summary:

We're seeking an experienced Cloud Support Engineer to join our team. As a Cloud Support Engineer, you'll act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

About You

You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Key Responsibilities

  • Solve customer cases through various customer contact channels including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Interact with leading engineers around the world.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services.

What We Offer

We have training programs to help you develop the skills required to be successful in your role. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Minimum Requirements

  • Knowledge and experience in administration and troubleshooting across DevOps/Deployment, Orchestration Management, Containerization, Configuration Management.
  • Knowledge and experience in Continuous Integration Technology (e.g., Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
  • Certificate, Diploma or Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.
  • Experience in Web and Application Server technologies including deployment and troubleshooting (e.g., Apache HTTPD, Apache Tomcat, Nginx, IIS).
  • Experience in scripting or development using Python, Node.js/JavaScript, PowerShell, Golang or Bash.

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