Customer Experience Coach

6 days ago


Auckland, Auckland, New Zealand Lululemon Athletica Full time

Company Overview

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  • Lululemon Athletica is a leading innovative performance apparel company for yoga, running, training, and other athletic pursuits.">
  • We create transformational products and experiences that support people in moving, growing, connecting, and being well.">
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Job Description

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The Customer Experience Coach role is the foundation of our success as an organization.

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This role is responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

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The Customer Experience Coach will provide customized, effective purchase and return solutions and support to our guests, while facilitating a seamless end-to-end guest experience.

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The role requires dynamic movement on the floor to continuously engage with guests and attend to guest or store needs, receiving feedback and partnering with store leadership to take appropriate action.

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The Customer Experience Coach will also inform guests of local community programs, plan and execute local, regional, and area-driven Community projects and initiatives.

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Required Skills and Qualifications

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  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences">
  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner">
  • Guest Experience: Enjoys working and connecting with, understanding, and helping guests">
  • Personal Responsibility: Accepts responsibility/accountability for actions; is dependable">
  • Social Awareness: Is aware of how words or actions may be perceived by or affect others">
  • Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives">
  • Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging">
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Benefits

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  • We care for and invest in the whole person – body, mind, spirit">
  • Our total rewards program is designed to support you in achieving your goals and focus on the things you love">
  • Paid time off, generous employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development programs">
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Working at Lululemon Athletica

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We are committed to providing reasonable accommodation to applicants with disabilities. If you require individualized support, please reach out to us.



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