Lead Customer Experience Specialist

3 days ago


Auckland, Auckland, New Zealand Xero Full time
Job Summary

Xero is seeking a Customer Experience People Lead to lead our Customer Experience team. The successful candidate will have experience leading or managing a team in a customer support environment and excellent communication skills.

Main Responsibilities
  • Collaborate with global peers to drive alignment and cohesiveness across our global operations.
  • Coach your teams to achieve results, including quality, customer satisfaction and productivity targets.
  • Uplift overall capability of your team through effective ongoing development and coaching.
What You'll Bring
  • Proven ability to navigate areas of conflict in an open, positive and proactive way.
  • Supporting delivery of change, ideally with some experience in landing change projects.
  • People, performance and customer driven mindset.


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