Lead Customer Experience Specialist
3 days ago
Xero is seeking a Customer Experience People Lead to lead our Customer Experience team. The successful candidate will have experience leading or managing a team in a customer support environment and excellent communication skills.
Main Responsibilities- Collaborate with global peers to drive alignment and cohesiveness across our global operations.
- Coach your teams to achieve results, including quality, customer satisfaction and productivity targets.
- Uplift overall capability of your team through effective ongoing development and coaching.
- Proven ability to navigate areas of conflict in an open, positive and proactive way.
- Supporting delivery of change, ideally with some experience in landing change projects.
- People, performance and customer driven mindset.
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Customer Experience Lead
4 days ago
Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Experience Lead to join our team. As a key member of our Supply Chain department, you will be responsible for leading and supporting your team of Customer Relations Specialists. Your primary focus will be on delivering exceptional customer experiences and...
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Customer Experience Excellence Lead
3 days ago
Auckland, Auckland, New Zealand Xero Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience People Lead to join our team at Xero. As a key member of our Customer Experience leadership team, you will be responsible for leading a group of Customer Experience Specialists and Seniors who are passionate about delivering exceptional customer experiences.Key...
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Customer Experience Team Lead
3 days ago
Auckland, Auckland, New Zealand Xero Full timeCompany OverviewXero is a cloud-based accounting software company that empowers small businesses to succeed. We automate routine tasks, provide actionable insights, and connect businesses with the right data, advisors, and apps.About the RoleThe Customer Experience People Lead will be responsible for leading a team of Customer Experience Specialists and...
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Customer Experience Specialist
4 days ago
Auckland, Auckland, New Zealand Crown Lift Trucks New Zealand Full timeAs a Customer Experience Specialist at Crown Lift Trucks New Zealand, you'll be the first point of contact for customer enquiries at Crown NZ. You'll establish an initial rapport with customers, attend to their queries, and provide them with exceptional customer service as you hand them over to the relevant sales team member.You'll also make outbound calls...
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Customer Experience Team Lead
2 days ago
Auckland, Auckland, New Zealand Xero Full timeCompany OverviewXero is a cloud-based accounting software company that empowers small businesses to grow and thrive. Our purpose is to help small businesses supercharge their growth by automating routine tasks, surfacing actionable insights, and connecting them with the right data, advisors, and apps.Job SummaryWe are seeking an experienced leader to join...
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Customer Experience People Lead
2 days ago
Auckland, Auckland, New Zealand Xero Full timeOur PurposeAt Xero, we're here to help you supercharge your business.We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...
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Customer Experience People Lead
2 days ago
Auckland, Auckland, New Zealand Black Ties Group Inc. Full timeOur PurposeAt Xero, we're here to help you supercharge your business.We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...
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Customer Experience People Lead
3 days ago
Auckland, Auckland, New Zealand Xero Full timeOur Purpose At Xero, we're here to help you supercharge your business.We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...
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Customer Experience People Lead
5 days ago
Auckland, Auckland, New Zealand Black Ties Group Inc. Full timeOur Purpose At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world. How you'll make...
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Xero Customer Experience Team Lead
3 days ago
Auckland, Auckland, New Zealand Xero Full timeAbout UsXero is a global company that helps small businesses and accountants succeed. Our purpose is to automate routine tasks, surface actionable insights, and connect businesses with the right data, advisors, and apps. By doing so, we help build a stronger economy that can change the world.The RoleWe're looking for an experienced Customer Experience People...
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Customer Experience People Lead
5 days ago
Auckland, Auckland, New Zealand Roman Health Pharmacy LLC Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...
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Customer Experience Director
2 days ago
Auckland, Auckland, New Zealand Xero Full time**Company Overview**Xero is a cloud-based accounting software company that helps small businesses manage their finances. We're committed to providing exceptional customer experiences and supporting our users with 24/7 support.**Job Description**Lead a Team of Customer Experience Specialists: As a Customer Experience People Lead, you'll be responsible for...
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Customer Experience Lead
4 days ago
Auckland, Auckland, New Zealand ASB Bank Full timeCustomer Experience Lead - Core modernisationJoin ASB as a Customer Experience LeadHere at ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continually evolving against a backdrop of rapidly changing customer needs, regulations and...
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Customer Experience Specialist
3 days ago
Auckland, Auckland, New Zealand Star Group Full timeWe're looking for Customer Experience Specialists who can go above and beyond to ensure our customers feel valued and satisfied. As a member of our team, you'll be responsible for providing exceptional service, managing table reservations, handling customer complaints, and promoting our menu offerings.You'll work closely with our kitchen and bar teams to...
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Customer Experience Specialist
5 days ago
Auckland, Auckland, New Zealand Star Group Full timeAre you a customer-centric individual with a passion for delivering exceptional service? We're looking for a Customer Experience Specialist who shares our commitment to exceeding customer expectations and building long-term relationships.You will work closely with our customer-facing teams to understand customer needs and preferences, develop tailored...
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Customer Experience Specialist
4 days ago
Auckland, Auckland, New Zealand Youngman Richardson Co Ltd Full timeAt Youngman Richardson Co Ltd, we are looking for a skilled Customer Experience Specialist to join our team.Key ResponsibilitiesEnsure seamless customer experiences across all touchpoints.Support the sales team by delivering exceptional service, maintaining high attention to detail, and meeting deadlines.Develop and maintain strong relationships with...
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Customer Experience Specialist
21 hours ago
Auckland, Auckland, New Zealand Essilorluxottica Full timeAbout the RoleThis is an exciting opportunity to join our diverse and passionate team as a Customer Experience Specialist. You will work closely with our customers to understand their needs, provide tailored solutions, and ensure they leave our store feeling satisfied and confident in their purchase.Your Skills and QualificationsHigh energy and enthusiasm...
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Customer Experience Lead
3 days ago
Auckland, Auckland, New Zealand Cotton On Group Full timeAbout UsWe're an Aussie brand with our feet on the ground and our heart in our people. At Cotton On Group, we believe in empowering our team members to reach their full potential and creating a culture centred in belonging.Job DescriptionThe Store Manager will lead and enable their team to create great experiences for customers and drive business outcomes...
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Exceptional Customer Experience Specialist
4 days ago
Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full timeThe RoleWe are seeking an experienced Exceptional Customer Experience Specialist to join our Supply Chain team in Auckland. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and retention.Main ResponsibilitiesDevelop and implement customer service strategies to drive customer...
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Customer Experience Lead
2 days ago
Auckland, Auckland, New Zealand adidas Full timeWe are looking for a Customer Experience Lead to join our team at the Onehunga Factory Outlet in Auckland, NZ. As a key member of our leadership team, you will play a crucial role in delivering an exceptional customer experience and driving business growth.Responsibilities include assisting the Store Manager & Assistant Manager in achieving store targets and...