IT Systems Support Specialist
2 days ago
**About Us**
The University of Otago is New Zealand's oldest institution of higher learning, and we're committed to delivering world-class digital services that support our students, staff, and researchers.
We're seeking an experienced IT professional to join our Applications Support team, which provides critical infrastructure and applications that power our administrative, operational, teaching, and research functions.
This is a fantastic opportunity to make a real impact and contribute to the success of our organisation.
**Key Responsibilities:**
- Provide front-line technical support for customers and end-users of information systems.
- Escalate complex issues to internal teams and provide expert knowledge and guidance.
- Analyse user requests and translate requirements into cost-effective design and configuration recommendations.
- Identify opportunities for automation and process improvement.
**Requirements:**
- Tertiary qualification in a relevant discipline or recognised equivalent.
- Considerable experience in providing customer-focused information systems services in a medium-sized or complex organisation.
- ITIL Certification.
- Experience with system administration, integration, and general IT service delivery and support.
**What We Offer:**
- A competitive salary range from $82,181 to $89,057 per annum.
- Five weeks' annual leave and a 6.75% superannuation scheme.
- The opportunity to work in a dynamic and collaborative team environment.
- A chance to innovate, grow your skills, and make a real impact on our organisation.
**How to Apply:
To submit your application, please click the apply button. Applications quoting reference number 2500524 will be reviewed as they are received.
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