Customer Service Advocate for Insurance Brokers

6 days ago


Christchurch, Canterbury, New Zealand Catch Consulting Full time

Key Responsibilities

  • Supporting brokers in handling insurance queries, including client liaison, endorsements, renewals, new business, credit control, and negotiating with insurers on behalf of clients.
  • Processing all associated documentation, including amendments, cancellations, finance agreements, invoices, and statements as necessary.
  • Assisting in managing and growing broker portfolios, adding value every step of the way.
  • Delivering excellent service in all interactions with clients, insurers, and suppliers.
  • Resolving client queries on their insurance and liaising with insurers on insurance matters.
  • Succeeding in transitioning claims from client to dedicated claims team.


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