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Healthcare Service Advocate

7 days ago

Christchurch, Canterbury, New Zealand Tend Full time

**Join Our Customer-Focused Team**

We are looking for a highly motivated and detail-oriented individual to join our Customer Experience Team as a Healthcare Service Advocate.

In this role, you will play a vital part in ensuring that our customers receive exceptional service and support throughout their journey with Tend.

Your main responsibilities will include answering customer queries, providing insights for process improvement, assisting with clinical enrolments, handling patient files, and being proactive in making all patient experiences seamless, accessible, timely, and as safe as possible.

Key Accountabilities:

  • Responding to customer inquiries in a timely and professional manner.
  • Collaborating with clinical and non-clinical teams to improve customer experience.
  • Providing feedback and insights to inform process improvements.