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Community Housing Operations Manager

1 week ago

Hastings, Hawke's Bay, New Zealand Kainga Ora - Homes And Communities Full time

Job Summary

We are seeking an experienced Housing Support Team Leader to join our team at Kainga Ora - Homes and Communities. As a key member of our team, you will have the opportunity to make a real and positive impact on New Zealanders' lives.

Key Responsibilities

  • Provide operational leadership to achieve better outcomes for our customers and staff.
  • Lead and inspire a team of Housing Support Managers and Senior Housing Support Managers.
  • Manage staff development and performance, as well as ensure the right support and time to deliver on priorities.
  • Develop and implement strategies to improve customer satisfaction and outcomes.
  • Maintain cultural awareness and sensitivity when working with diverse communities.

Requirements

To be successful in this role, you will need:

  • Proven experience leading, motivating, and coaching a high-performing service delivery team within a specific location.
  • Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities, and concerns facing key customer groups.
  • Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities.
  • Cultural awareness to align approach to our customers' aspirations and preferences.

What We Offer

As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We offer opportunities for personal and career growth through on-the-job learning, training courses, secondments, and study opportunities.