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Operational Housing Manager

1 week ago

Hastings, Hawke's Bay, New Zealand New Zealand Government Full time

**About Us**

We are a government agency dedicated to transforming New Zealand's housing choices, outcomes, and the entire housing sector. We believe in creating homes and communities that allow New Zealanders to thrive.

As a key member of our team, you will play a critical role in shaping the future of New Zealand's housing landscape.

**Job Description**

We are seeking a highly skilled and experienced leader to join our team as a Team Lead Housing Support. The successful candidate will have a proven track record of leading, coaching, and mentoring a team of Housing Support Managers and Senior Housing Support Managers.

You will be responsible for providing operational leadership to achieve better outcomes for our customers and staff. This includes leading, coaching, supporting, and mentoring a team who works with customers and whanau to identify and respond to their housing and wellbeing needs.

**Responsibilities**

  • Provide operational leadership to achieve better outcomes for our customers and staff.
  • Lead, coach, support, and mentor a team who works with customers and whanau to identify and respond to their housing and wellbeing needs.
  • Produce operational reporting that shows the work types, volumes, and services being managed by the team and how the team is performing.

**Requirements**

  • Proven experience leading, motivating, and coaching a high-performing service delivery team within a specific location.
  • Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities, and concerns facing key customer groups who look after a portfolio of customers with varying needs.
  • Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload, and specialised community needs.

**What We Offer**

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A comprehensive range of employee benefits, including wellness programs, flexible work arrangements, and more.