Customer Service Team Leader
4 days ago
We are a leading provider of hospitality services, committed to delivering exceptional experiences for our guests. With a strong presence in Australia and New Zealand, we operate a range of hotels, including Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel.
Job Overview:
This role is ideal for an experienced hospitality professional who is passionate about delivering exceptional guest experiences. As a Senior Front Desk/Express Agent, you will be responsible for overseeing front desk operations, supporting your colleagues, and ensuring a seamless guest experience.
Main Responsibilities:
- Oversee daily front desk activities, providing guidance and support to Express Agents.
- Drive teamwork and customer service excellence within the Front Office team.
- Develop and deliver training programs to ensure high service standards.
- Respond to guest complaints and concerns in a professional and timely manner.
- Promote additional revenue streams through upselling and cross-selling opportunities.
- Manage financial transactions accurately and in accordance with established procedures.
- Foster collaboration with other departments to ensure efficient hotel operations.
Requirements:
- Proven experience in a front desk or customer service role, preferably in a hotel environment.
- Strong leadership and communication skills.
- Ability to work well under pressure and manage conflicting priorities.
- Enthusiasm for delivering exceptional guest service and contributing to a positive team culture.
- A collaborative, results-driven, and customer-focused approach.
-
Customer Service Team Leader
4 days ago
Auckland, Auckland, New Zealand Spca Auckland Full timeJob DescriptionAre you a motivated and results-driven individual looking for a challenging role in retail management? We have an exciting opportunity for a Customer Service Team Leader to join our team at SPCA Auckland's Op Shop.Your Key Responsibilities- Lead a team of volunteers to achieve sales targets and provide exceptional customer service- Manage the...
-
Customer Service Team Leader
4 days ago
Auckland, Auckland, New Zealand Inter Ikea Systems B.V. Full timeYou care about making a positive impact in the world.You understand greatness requires thinking differently.An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings.Together, we work to make a better everyday life for the many.It's the perfect fit if you want to contribute, grow, and share.Join the...
-
Sales and Customer Service Team Lead
24 hours ago
Auckland, Auckland, New Zealand Tony'S Tyre Service Full timeAbout UsTony's Tyre Service is a trusted Kiwi brand with over 40 years of experience in providing exceptional customer service, the highest standards of professionalism, and being your one-stop shop for all your car care needs.Job Description: We are looking for a keen sales hunter with exceptional customer service skills to join us as an Assistant Branch...
-
Customer Team Leader
6 days ago
Auckland, Auckland, New Zealand Tangram Full timeWant to make something extraordinary?Come make it at IKEA.We're opening our first store in Aotearoa.This is your chance to become part of the IKEA whanau and be part of something historic from day one.Together with all our co-workers, we're on a mission to create a better every day for the many people.Now, we're preparing to bring that mission to the many...
-
Customer Service Leader
6 days ago
Auckland, Auckland, New Zealand Smiggle UK Ltd Full time**Our Company Culture**We pride ourselves on being a fun and dynamic company that creates colourful, fun, and fashion-forward stationery. Our products include school, birthday, and leisure items for kids of all ages.About the RoleThis is an exciting opportunity to join our retail team as an Assistant Store Manager. As a mid-senior level position, you will...
-
Customer Service Leader
4 days ago
Auckland, Auckland, New Zealand Novotel Wollongong Northbeach Full time**Job Overview**Novotel Auckland Airport is seeking a CUSTOMER SERVICE LEADER to join our team. As a key member of our Front Office department, you will play a crucial role in delivering exceptional customer experiences and ensuring seamless travel experiences for our guests.The ideal candidate will have a strong background in customer service, with a...
-
Customer Service and Logistics Supervisor
3 days ago
Auckland, Auckland, New Zealand Team Recruitment Full timeAbout Our Company: As a medium-sized, people-focused company, we prioritize our team members' growth and development, offering opportunities for career advancement and professional growth.We are looking for a skilled Customer Service and Logistics Supervisor to lead our end-to-end customer service operations, leveraging their expertise in managing day-to-day...
-
Customer Services And Operations Supervisor
3 days ago
Auckland, Auckland, New Zealand Team Recruitment Full timeAn exciting opportunity for a customer service & operations supervisor or an experienced customer service agent/operator looking to take the next step in their career.Working for a well-established, 100% New Zealand-owned freight forwarder in a leadership opportunity that covers end to end forwarding.You would be tasked with overseeing and improving a...
-
Customer Service Supervisor Lead
7 days ago
Auckland, Auckland, New Zealand Team Recruitment Full timeJob DescriptionIn this role, you will oversee and improve a team, supervising day-to-day operations and delivering excellent service. This is a leadership opportunity that covers end-to-end forwarding and offers a chance to grow within a people-focused company.Your ResponsibilitiesManage all aspects of end-to-end freight operations, including air and sea...
-
Customer Service Team Lead
6 days ago
Auckland, Auckland, New Zealand Tangram Full timeAbout the RoleWe are seeking a highly motivated and experienced leader to join our Sales and Customer Experience team as a Customer Team Leader. As a key member of our team, you will be responsible for leading a customer service team and contributing to the success of our retail environment.Key ResponsibilitiesLead a customer service team comprising of 20-30...
-
Supervisor of End-to-End Customer Service
3 days ago
Auckland, Auckland, New Zealand Team Recruitment Full timeJoin Our Team: At Team Recruitment, we are dedicated to providing exceptional customer experiences and fostering a collaborative work environment.We are seeking an experienced Freight Operations Manager to oversee and improve our end-to-end freight operations, ensuring seamless coordination between teams and external partners.Your Key Responsibilities:Manage...
-
Team Leader
1 hour ago
Auckland, Auckland, New Zealand Sunglass Style Limited Full timeAdd expected salary to your profile for insightsAbout the roleSunglass Style Ltd, a leading retailer of premium sunglasses, is seeking a motivated and experienced Team Leader to join our Sylvia Park store in Mount Wellington, Auckland. As a full-time Team Leader working between 30-35hrs Sunday- Thursday with a late night on Thursdays, you will play a pivotal...
-
Sales and Customer Experience Leader
6 days ago
Auckland, Auckland, New Zealand Tangram Full timeRole OverviewWe are looking for an experienced leader to join our Sales and Customer Experience team as a Customer Team Leader. The successful candidate will have a proven track record of leading customer service teams and driving sales growth.Key AccountabilitiesLead a customer service team and contribute to the success of our retail environment.Develop and...
-
Service Technician Team Leader
1 week ago
Auckland, Auckland, New Zealand Tangram Full timeTō kamupene hou | Your new companyA true global leader, they are one of the largest suppliers and manufacturers in the marine and fire industries and have a rich storied history spanning over 150 years.As a supervisor of marine service technicians, you will lead and support your team, ensuring efficient task allocation and completion. Your role involves...
-
Customer Service Leader
3 days ago
Auckland, Auckland, New Zealand Mitre 10 Full timeAbout UsAt Mitre 10, we're proud to be a leading home improvement retailer and a trusted trade partner in New Zealand. Our story began in 1974, and since then, we've expanded to become the country's largest hardware store network. We combine the strength of a national brand with the local feel of a community business, offering a dynamic environment with...
-
Team Leader
3 days ago
Auckland, Auckland, New Zealand Xero Full timeOur PurposeAt Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.About the...
-
Results Driven Team Leader Mortgage Services
6 days ago
Auckland, Auckland, New Zealand Trade Me Limited Full timeAbout the RoleThis Results Driven Team Leader Mortgage Services position is a fantastic opportunity for an experienced leader to join our mortgage processing team. As a key member of our team, you will be responsible for driving results and delivering exceptional service to our customers.Key ResponsibilitiesLead and coach a team of mortgage processors to...
-
Sales Team Leader
5 days ago
Auckland, Auckland, New Zealand Dfs Group Full timeJob OverviewWe are seeking a proactive and dynamic people manager to join our team as the Sales Team Leader. This role involves being the primary conduit between various stakeholders, including the Product Sales Manager, Regional merchant team, product brands, and customers. The ideal candidate will supervise, mentor, and develop a cross-functional sales...
-
Freight Forwarding Team Lead
3 days ago
Auckland, Auckland, New Zealand Team Recruitment Full timeTeam Recruitment is seeking an experienced Freight Forwarding Team Lead to oversee and improve our end-to-end forwarding operations. This leadership opportunity covers managing day-to-day logistics, supervising a team of customer service agents, and delivering exceptional service.About the Role:We are looking for someone with strong communication skills,...
-
Sales Team Leader
4 days ago
Auckland, Auckland, New Zealand Tangram Full timeThe Sales Support Manager role at The Warehouse is a critical position that requires a self-driven and confident leader with excellent communication skills.You will be responsible for overseeing checkouts, ensuring loss prevention measures are in place, and leading a team of dedicated professionals to deliver exceptional customer service and drive business...