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Customer Service Leader

1 week ago

Auckland, Auckland, New Zealand Novotel Wollongong Northbeach Full time

**Job Overview**

Novotel Auckland Airport is seeking a CUSTOMER SERVICE LEADER to join our team. As a key member of our Front Office department, you will play a crucial role in delivering exceptional customer experiences and ensuring seamless travel experiences for our guests.

The ideal candidate will have a strong background in customer service, with a minimum of 1-2 years experience in a similar role. They will be highly skilled in communication and leadership, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Lead by example, demonstrating exceptional customer service skills and promoting a positive culture within the Front Office team.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and effective problem-solving.

Requirements

  • Minimum 1-2 years experience in a customer-facing role.
  • Strong communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.
  • First Aid Certified and equipped with a valid LCQ/Managers Certificate.

What We Offer

  • Opportunity to join a dynamic and growing team.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Flexible working arrangements to support work-life balance.