Customer Relationship Manager

6 days ago


New Plymouth, Taranaki, New Zealand ANZ Full time
Role Summary

This Senior Personal Banker position involves delivering outstanding customer service, fostering strong relationships, and navigating customers through the home buying process. You will also provide guidance and support to junior colleagues with complex customer needs.

Key Accountabilities

Advocate for ANZ products and services,Collaborate with the Branch Manager to execute ANZ's retail strategy and manage daily operations,Provide home loan, insurance, investment, and transactional services to meet customer needs,Take responsibility for 'know your customer' from a risk perspective,Prioritize customer needs and deliver a positive experience.

Your Background and Skills

To excel in this role, you will ideally possess:

Proven experience in developing strong relationships in a customer-facing environment,Significant experience in financial services, preferably within retail banking,Excellent communication and interpersonal skills,Leadership and coaching abilities,Experience in leveraging technology to drive results,Ability to adapt to change and prioritize tasks effectively.

Becoming Part of Our Team

At ANZ, we value diversity, inclusivity, and growth. Our flexible working arrangements, comprehensive benefits, and ongoing training programs will help you succeed both personally and professionally.



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