Farmer Relationship Manager

4 days ago


New Plymouth, Taranaki, New Zealand Alter Global Full time

Farmer Success Specialist

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We are seeking a highly skilled and motivated Farmer Success Specialist to join our team in the Taranaki region. As a Farmer Success Specialist, you will be responsible for supporting and growing our customer base, nurturing relationships with farmers and their teams, and driving business success.

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Key Responsibilities

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  • Develop and execute strategies to increase customer engagement and retention.\
  • Collaborate with cross-functional teams to ensure seamless customer onboarding and support.\
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.\
  • Work closely with customers to understand their business needs and develop tailored solutions to drive success.\
  • Identify opportunities to upsell and cross-sell our services, improving revenue growth and customer satisfaction.\
  • Stay up-to-date with industry trends and best practices, applying knowledge to improve customer outcomes and drive business results.\
  • Contribute to the development of sales and marketing strategies, providing insights and recommendations to drive business growth.\
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Requirements

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To be successful in this role, you will need:

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  • Proven track record of success in customer-facing roles, with a focus on relationship management and account growth.\
  • Deep understanding of the agriculture sector, including dairy farming and related industries.\
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.\
  • Strong analytical and problem-solving skills, with the ability to identify opportunities and drive business growth.\
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.\
  • Passion for delivering exceptional customer experiences and driving business success.\


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