Customer Success Advocate

3 days ago


New Plymouth, Taranaki, New Zealand Alter Global Full time

About Us

At Alter Global, we're on a mission to revolutionize the agriculture sector by empowering farmers and graziers to run their operations more efficiently and sustainably.

Your Day-to-Day

  • Nurture and expand relationships with existing customers to drive revenue growth and add value in every interaction.
  • Support the implementation of our system on customers' farms, ensuring seamless onboarding, training, and deployment.
  • Cultivate genuine and trustworthy relationships with farmers, their teams, and families to foster strong connections and understanding.
  • Partner with customers to establish clear business goals, timelines, priorities, and metrics of success.
  • Provide prompt and effective support to farmers and team members, addressing technical or operational challenges with expertise and efficiency.

The Ideal Candidate

  • 2-4 years of experience in relationship management/account management roles.
  • Experience in dairy farming or within the agriculture sector with a deep passion for helping farmers succeed.
  • Strong business acumen and positive attitude.
  • Collaborative team player who excels at overcoming challenges.
  • Able to thrive in a dynamic, fast-paced working environment with a high degree of autonomy.

What We Offer

  • A chance to be part of a world-class team that's passionate about making a difference in the world.
  • An inclusive and attractive remuneration package made up of salary, benefits, and an employee stock ownership plan.
  • Opportunities for personal growth and development, including an annual $1000 self-development budget.
  • A supportive and caring environment that values your well-being and recognizes the importance of work-life balance.


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