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Customer Service Host

2 weeks ago

Rotorua, Bay of Plenty, New Zealand Trade Me Limited Full time

As a Food and Beverage Attendant at Black Swan Boutique Lakeside Hotel, you will play a vital role in ensuring our guests have an exceptional dining experience. This involves collaborating with the kitchen team to deliver high-quality food and beverages, while also providing exceptional customer service.

In this role, you will be responsible for monitoring table reservations, handling guest inquiries, and maintaining a clean and organized environment. You will also be working closely with the kitchen team to ensure seamless service and food quality.

Responsibilities:

  1. Monitoring table reservations and assigning tables accordingly.
  2. Responding promptly to guest inquiries and resolving any issues efficiently.
  3. Collaborating with the kitchen team to prepare menus and drinks.
  4. Maintaining a clean and organized environment, including workstations, dining areas, and equipment.

Requirements:

  1. Prior experience in Food & Beverage or customer service is desirable.
  2. The ability to multitask and prioritize tasks effectively.
  3. A strong commitment to delivering exceptional customer service and maintaining a clean environment.