Residential Care Specialist

3 days ago


Tauranga, Bay of Plenty, New Zealand New Zealand Government Full time

Creating Homes, Building Futures

We are seeking a compassionate and skilled professional to join our team as a Residential Care Specialist in Rotorua. As a key member of our Housing Support teams, you will work closely with customers and their families to ensure their housing and wellbeing needs are met.

About the Role

  • You will visit customers at their homes and attend meetings with key stakeholders to provide tailored support and services.
  • Supporting customers with complex needs, including dealing with disruptive behaviour situations, rent arrears, and debt collection/recovery.
  • Developing strong relationships with customers from diverse backgrounds and cultures.
  • Navigating internal systems and tools to efficiently document critical information and data.

Key Requirements

  • Experience in tenancy, emergency, or social housing space preferred.
  • Knowledge of Residential Tenancy Act an added advantage.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic environment.

What We Offer

  • A great salary and benefits package.
  • Ongoing career development and study opportunities.
  • Insurance benefits, including medical, income protection, and trauma/life.
  • 5 weeks annual leave.


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