Residential Care Specialist
3 days ago
Creating Homes, Building Futures
We are seeking a compassionate and skilled professional to join our team as a Residential Care Specialist in Rotorua. As a key member of our Housing Support teams, you will work closely with customers and their families to ensure their housing and wellbeing needs are met.
About the Role
- You will visit customers at their homes and attend meetings with key stakeholders to provide tailored support and services.
- Supporting customers with complex needs, including dealing with disruptive behaviour situations, rent arrears, and debt collection/recovery.
- Developing strong relationships with customers from diverse backgrounds and cultures.
- Navigating internal systems and tools to efficiently document critical information and data.
Key Requirements
- Experience in tenancy, emergency, or social housing space preferred.
- Knowledge of Residential Tenancy Act an added advantage.
- Excellent communication and interpersonal skills.
- Ability to work in a dynamic environment.
What We Offer
- A great salary and benefits package.
- Ongoing career development and study opportunities.
- Insurance benefits, including medical, income protection, and trauma/life.
- 5 weeks annual leave.
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