Customer Experience Specialist

1 week ago


Queenstown, New Zealand Jucy Full time

**Company Overview**

JUCY is New Zealand's friendliest and most trusted rental vehicle operator, with a reputation for delivering exceptional customer experiences. As one of our team members, you will be responsible for ensuring that our customers receive the best possible service, from the moment they arrive at our branch to when they return their vehicle.

**Job Description**

We are seeking an experienced Branch Operations Coordinator to join our team in Frankton, Queenstown. In this role, you will be responsible for managing the day-to-day operations of our branch, including ensuring that vehicles are cleaned and maintained to a high standard, and that our customers receive excellent service.

**Key Responsibilities**

  • Clean and maintain our fleet of vehicles to ensure they are in good condition and ready for hire.
  • Ensure that all vehicles are dispatched in a safe and road-worthy condition.
  • Provide excellent customer service and resolve any issues that may arise during the rental period.

**Required Skills and Qualifications**

  • A full New Zealand driver's license.
  • New Zealand working rights.
  • The ability to work independently and as part of a team.
  • Excellent communication and customer service skills.

**Benefits**

  • A fixed-term contract with opportunities for part-time, full-time, and casual roles.
  • Flexibility to work four-day weeks.
  • The opportunity to take your career further in the tourism industry.
  • Great JUCY perks, including 5 days free campervan hire and discounts at some of New Zealand's top brands.

**Why Join Our Team?**

At JUCY, we value our employees and offer a supportive and fun work environment. We are passionate about providing excellent customer service and creating unforgettable experiences for our customers. If you share our values and are looking for a new challenge, we would love to hear from you



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